Bilingual Customer Success Sales Specialist

Bilingual Customer Success & Sales Specialist
CoolCash Dominican Republic
CoolCash DR is a fast-growing financial company focused on providing quick and accessible personal loans through a fully digital process.Our goal is to continue expanding the CoolCash brand locally and internationally by reaching large audiences, generating high-quality leads, and delivering an excellent customer experience throughout the loan process.
We are looking for a highly proactive, bilingual, customer-focused professional to join our team as a Customer Success & Sales Specialist.
This role is heavily focused on customer communication, lead follow-up, and conversion through WhatsApp, phone calls, social media, and digital platforms. The ideal candidate is someone who is comfortable speaking with customers all day, handling high lead volume, and guiding clients through the loan application process efficiently and professionally.This is a fast-paced role that requires strong communication skills, urgency, organization, and the ability to manage multiple conversations at once.
Main ResponsibilitiesFollow up with leads generated through the website, WhatsApp, social media, and digital campaignsCommunicate with customers through calls, WhatsApp, Instagram, Facebook, and other digital channelsIdentify qualified customers based on loan requirements and submitted documentationGuide customers through the loan application process from start to finishRequest and verify required documents such as IDs, bank statements, and employment informationRespond to customer questions in a timely and professional mannerUse customer service and sales techniques to improve lead conversionMaintain organized lead tracking and follow-upSubmit completed loan applications to the processing departmentAssist with reducing operational bottlenecks when neededProvide daily, weekly, and monthly updates on conversion performance and lead statusSupport overall company growth goals through excellent customer experience and communication
RequirementsFully bilingual: fluent English and Spanish (written and verbal)Strong customer service experience through both calls and text-based communicationExperience handling customers through WhatsApp, social media, or CRM systemsExcellent written communication and follow-up skillsAbility to work in a fast-paced, high-volume environmentStrong organizational and multitasking skillsSales, customer support, lead conversion, or call center experience preferredExperience using CRM tools such as Zoho, HubSpot, Salesforce, or similar platforms is a plusBachelor’s degree OR minimum 3 years of experience in Customer Service, Communications, Sales, Marketing, or related fields
Important NotesCVs submitted in Spanish will NOT be consideredApplicants without customer service experience will NOT be consideredStrong English communication skills are mandatory for this role