Bilingual Help Desk Support Technician

About the role

Newwavepower is looking for a Bilingual Help Desk Support Technician to be the first point of contact for employees with technical issues. You will support hardware, software, connectivity and business applications, helping maintain a secure and productive IT environment.

Responsibilities

• Provide first-point-of-contact support by phone, email, chat and ticket portal.
• Troubleshoot and resolve hardware and software issues.
• Support Windows 10/11, Microsoft 365, email, Teams, accounts and business applications.
• Set up, image and deploy laptops, desktops and peripherals.
• Assist with Microsoft 365 environments, including OneDrive, Teams, SharePoint and AD.
• Follow security best practices and help with incident response and phishing triage.
• Log and prioritize issues, associating them with full documentation.

Requirements

• 1-3 years of experience in IT support or help desk.
• Bilingual in English and Spanish.
• IT certification such as CompTIA A+, MCP or equivalent.
• Knowledge of Windows 10/11, Microsoft 365 and Active Directory.
• Experience with software imaging tools for desktop deployment.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Preferred: experience with ticketing systems, desktop virtualization (RDS, VDI, Citrix), cloud services (Microsoft 365, Azure) or VoIP platforms.

Datos clave

• The role is the first point of contact for employees with technical issues.
• Requires bilingual English and Spanish skills.
• Requires 1-3 years of experience in IT support or help desk.
• IT certification such as CompTIA A+, MCP or equivalent is required.

Salario estimado

Salario estimado para soporte técnico en Colombia: COP 1.700.000 - 2.750.000 al mes, según 10 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.