Bilingual Personal Injury Legal Assistant Spanish and English

Bilingual Personal Injury Legal AssistantJob Type: Full-TimeWork Hours: Monday to Friday, 8:30 AM to 5:00 PM Pacific Time with a 30-minute breakSalary: $1,400 per month
Job Overview: We are seeking an experienced Bilingual Personal Injury Legal Assistant to support a growing personal injury practice. This is not an entry-level position. The successful candidate should have practical experience supporting pre-litigation personal injury matters and be comfortable handling client intake, opening insurance claims, requesting medical records and bills, client follow-up, demand preparation, lien-related work, calendaring, and general case management. The ideal candidate is highly organized, proactive, and able to manage multiple priorities in a fully electronic, paperless environment while providing excellent client service. The firm will provide training on its internal processes and systems, but candidates should already have a strong understanding of the personal injury process.
Key Responsibilities:Assist with personal injury intake and new-client sign-ups.Communicate with clients in both English and Spanish.Open new personal injury files and insurance claims.Send and manage DocuSign documents and client paperwork.Request medical records and medical bills from healthcare providers.Follow up with medical providers regarding outstanding records and billing.Communicate with clients regarding treatment, appointments, procedures, case updates, and outstanding documentation.Calendar client appointments, procedures, deadlines, and other case-related events.Assist with the preparation and drafting of personal injury demand packages.Assist with lien negotiations and lien-related communications.Maintain complete, accurate, and organized electronic case files.Assist the PI Case Manager with general case management responsibilities as needed.Help ensure documents, correspondence, records, and case information are properly saved and organized in the firm's paperless system.Assist with workers' compensation client sign-ups when necessary before transferring the matter to the firm's workers' compensation team.Provide overflow support wherever needed within the PI department.
Required Skills & Qualifications:At least 2 years of practical personal injury experience is preferred.Prior experience working with a U.S. personal injury law firm.Fluent in spoken and written English and Spanish.Experience with personal injury intake and client sign-ups.Experience opening insurance claims.Experience requesting and organizing medical records and medical bills.Familiarity with demand preparation.Understanding of lien negotiations and the pre-litigation personal injury process.Strong client communication skills.Highly organized and capable of managing multiple active matters simultaneously.Patient and professional when communicating with demanding or anxious clients.Proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.Comfortable working in a fully paperless environment with electronic file management.Strong working knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Office Suite, DocuSign, and Dropbox.Experience drafting personal injury demand packages is preferred.Experience negotiating or assisting with lien negotiations and reductions is preferred.Familiarity with Filevine is a plus but is not required. The firm will provide training on its Filevine workflows and processes.Experience assisting with workers' compensation intake is a plus.Note: An NBI or police clearance will be required upon acceptance of the job offer.