Bilingual Telehealth Support Specialist

Job OverviewOur client is looking for a Bilingual Telehealth Support Specialist to support virtual healthcare services. In this role, you will coordinate telehealth appointments, prepare patients and providers for virtual visits, and ensure platforms and equipment function properly. This role requires excellent English and Spanish communication skills with a clear and professional speaking voice. Additional responsibilities include supporting billing processes and ensuring compliance with HIPAA and telehealth regulations.
ScheduleMonday to Friday, 8:00 am to 5:00 pm (US Pacific Time, 40 hours per week)
ResponsibilitiesSchedule and coordinate telehealth appointments, ensuring timely completion and patient satisfaction.Prepare patients and providers for virtual visits and educate patients on using telehealth platforms.Set up, monitor, and troubleshoot telehealth technology, platforms, and equipment during virtual visits.Assist providers with telehealth workflows, documentation, and virtual care processes.Maintain accurate telehealth records, reports, consent forms, and related documentation.Support telehealth billing and coding processes while ensuring data accuracy.Ensure compliance with HIPAA, applicable regulations, organizational policies, and telehealth best practices.
RequirementsMust be fluent in both English and Spanish.Excellent phone and written communication skills.Experience with CRM systems.Customer service experience.Must have experience working in a HIPAA-compliant environment, with a strong understanding of patient confidentiality, secure documentation, and telehealth privacy standards.
Independent Contractor PerksPermanent work from homeImmediate hiringHealth Insurance Coverage for eligible locations
NotePlease click the "Apply Now" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
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