Bilingual Trainer

About the role

Empresa Confidencial is looking for a call center trainer to schedule and conduct training for new and experienced call center agents, manage the training budget, and support employees in maintaining productivity.

Success in this role requires knowledge of call center procedures and quality assurance, along with effective teaching and communication skills.

Responsibilities

• Prepare procedures and policies regarding sales techniques and appropriate agent conduct.
• Schedule and conduct training sessions on call center topics for new employees.
• Train experienced employees on new or updated procedures to improve performance.
• Observe daily call center operations and identify areas for improvement.
• Liaise with team leaders and managers to conduct on-the-job coaching.
• Measure training effectiveness and prepare individual or team progress reports.
• Create and manage the training budget.
• Support employee productivity and high levels of customer satisfaction.

Requirements

• Previous experience as a call center trainer or team leader.
• Excellent knowledge of sales techniques and customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership in a fast-paced and stressful work environment.
• Knowledge of call center procedures and expertise in quality assurance.

How to apply

Apply directly on CazVid.

Datos clave

• Previous experience as a call center trainer or team leader is required.
• The role includes training new and experienced call center agents.
• Responsibilities include managing the training budget and measuring training effectiveness.