BPO TELECALLRE, CUSTOMER HANDLING

Join TRANZ MAX PRIVATE LIMITED, a leading BPO company based in Chennai, Tamil Nadu, dedicated to delivering exceptional customer service and innovative solutions. We're looking for a motivated and customer-focused Telecaller to become a key player in our dynamic team. This full-time, on-site position offers a competitive annual salary of $25,000 USD and excellent opportunities for career development and advancement within the BPO industry. As a Telecaller specializing in customer handling, you will engage directly with customers to provide support, resolve inquiries, and enhance overall satisfaction. Working in Chennai’s vibrant office environment, you will collaborate with passionate professionals committed to excellence. If you are eager to grow your career in a fast-paced, rewarding setting, apply today and be part of a company that values your contributions and invests in your success. Key Responsibilities Engage with customers via inbound and outbound calls to provide accurate product information and resolve inquiries promptly. Maintain a friendly and professional communication style to build lasting rapport and trust with customers. Collaborate effectively with team members and supervisors to ensure seamless customer service delivery. Document all customer interactions precisely in the CRM system to support data-driven decision-making. Follow up on customer feedback and concerns to improve service quality and increase customer retention rates. Meet and exceed performance metrics related to call handling time, customer satisfaction scores, and issue resolution. Participate in ongoing training and development programs to enhance communication skills and product knowledge. Support cross-functional teams by sharing customer insights that contribute to business growth and service improvements. What We're Looking For Required: Bachelor's Degree in any discipline. Strong verbal and written communication skills with a customer-centric mindset. Ability to work collaboratively in a team-oriented environment. Familiarity with CRM software and basic computer applications. Preferred: Minimum 2 years of experience in telecalling or customer service roles within a BPO setting. Demonstrated leadership qualities and problem-solving skills. Experience handling both inbound and outbound customer interactions. Knowledge of call center performance metrics and quality standards. What We Offer Competitive salary of $25,000 USD per year with performance-based incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options for long-term financial security. Professional development programs and career advancement opportunities. Supportive and inclusive office culture in Chennai’s prime business district. Regular team-building activities and recognition programs. Frequently Asked Questions What are the working hours for this position? The role is full-time, typically Monday to Friday, with shifts aligned to customer service demands in the Chennai office. Is prior experience mandatory? While 2+ years of experience is preferred, candidates with strong communication skills and a willingness to learn are encouraged to apply. Is this position remote? No, this role requires on-site presence at our Chennai office to foster collaboration and team synergy. What growth opportunities does this role offer? Employees can advance into team leader or quality analyst roles, supported by ongoing training and mentorship. What tools will I use daily? You will primarily use CRM software, telephony systems, and standard office applications to manage customer interactions efficiently. How does TRANZ MAX support employee well-being? We provide comprehensive health insurance, paid time off, and a positive work environment focused on work-life balance. Ready to take the next step in your customer service career? Apply now to join TRANZ MAX PRIVATE LIMITED and contribute to a company that valu