Business Development Executive

JOB SUMMARYThe Business Development Executive is responsible for driving sustainable revenue growth by identifying, prospecting, and acquiring new clients for the organization's Contact Center services LinkActiv. This is a highly proactive hunter role focused on expanding the company's client portfolio through strategic prospecting, consultative selling, and relationship development.The role manages the complete sales lifecycle; from lead generation and qualification through solution development, proposal presentation, contract negotiation, and closing—while collaborating closely with Operations, Client Success, Finance, and other cross-functional teams to deliver customized outsourcing solutions that meet client needs.The ideal candidate is a self-starter with strong business development experience, exceptional communication skills, and a proven ability to generate new business opportunities in a competitive B2B environment. Success in this role is measured by new client acquisition, revenue growth, pipeline development, and long-term strategic partnerships.
ESSENTIAL RESPONSIBILITIESIdentify, research, and prospect organizations that can benefit from the Contact Center solutions.Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.Monitor market trends, competitor activity, and industry developments to identify emerging business opportunities.Represent the organization at trade shows, conferences, networking events, and industry associations to strengthen market presence and generate new leads.Prepare regular reports on sales performance, pipeline health, forecast accuracy, and business development activities.Consistently achieve or exceed established sales quotas, revenue goals, and key performance metrics.Act as a brand ambassador by maintaining a high level of professionalism and fostering long-term relationships with prospective clients and business partners.
QUALIFICATIONSBachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field. Equivalent professional experience may be considered.Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.Demonstrated success in prospecting and closing new business opportunities.Proven experience managing complex B2B sales cycles.Strong consultative selling, negotiation, and relationship-building skills.Excellent verbal, written, presentation, and interpersonal communication skills.Strong analytical, organizational, and time management skills.Ability to work independently while managing multiple opportunities simultaneously.Fully bilingual (English and Spanish), both written and verbal.Proficiency in Microsoft Office Suite.