Business Operation Manager Promotex Honduras

Site Manager — Promotex Honduras
Location: Honduras Office — On-siteSchedule: Full-timeSalary: USD $2,500/monthReports to: Director of OperationsSupervises: Back Office, Tech Support, Client Relations, and Sales Operations
Promotex is looking for a Business Operations Manager to lead the daily operations of our Honduras office. This role will oversee multiple departments, ensure operational excellence, improve internal processes, monitor KPIs, and coordinate directly with our U.S.-based team.
We are seeking a senior operational leader with strong experience managing multi-department teams, documenting processes, improving workflows, and leading managers in a fast-paced business environment.
Key Responsibilities:Lead daily operations across Back Office, Tech Support, Client Relations, and Sales Operations.Monitor KPIs, SLAs, productivity, quality standards, and operational performance.Coordinate workflows between the Honduras office and the Deployment team in Long Island, NY.Identify bottlenecks and implement cross-functional solutions.Create, update, and enforce SOPs across departments.Serve as the main escalation point for operational issues.Support hiring, performance evaluation, coaching, and team development.Promote a culture of accountability, ownership, compliance, and excellence.
Requirements:10+ years of professional experience.6+ years in management roles.Experience managing teams of 25+ people.Experience leading multiple departments or cross-functional teams.Professional fluency in English and Spanish.Bachelor’s degree or formal studies in Business Administration, Business Management, Operations Management, or a related field.Proven experience in business administration, business management, or operational leadership.Experience in payments, fintech, financial services, BPO operations, merchant services, underwriting, risk, compliance, or related industries.Strong analytical skills and experience managing KPIs, dashboards, reports, and operational metrics.Experience creating SOPs, workflows, and process documentation.Full-time, on-site availability in Honduras.
Preferred Qualifications:Experience with CRMs, ticketing systems, telemarketing tools, BI dashboards, or payment processing platforms.Knowledge of underwriting, onboarding, chargebacks, risk monitoring, AML/KYC, PCI-DSS, or processor compliance.Experience working with U.S.-based teams, vendors, clients, or leadership.Degree in Business Administration, Industrial Engineering, Finance, Operations, or related fields.
Ideal Profile:The ideal candidate is a hands-on operational leader with strong ownership, executive presence, analytical thinking, and the ability to lead teams through structure, accountability, and continuous improvement.This person should be comfortable working in a growing company where processes are evolving and where leadership requires both strategic direction and operational involvement.
Application InstructionsQualified candidates are invited to submit their resume to:[email protected]
Please use the following subject line: Application — Site Manager Honduras
Only candidates who meet the required experience, bilingual proficiency, and on-site availability will be considered.