Business Operations Analyst

JOB DESCRIPTIONPosition: Business Operations Analyst - Financial Systems Operations Location: Hybrid onsite - Costa Rica OfficeType: Full timeInterview Process: 2-3 rounds (Video)
About the RoleOur team executes a number of operational activities in support of our Professional Services Automation (PSA) solution, which is integrated with our Accounts Receivable, Accounts Payable, Procurement, Time Tracking and Incentive Compensation systems. This candidate selected for this position will share the workload with the team.
The role is focused on analyzing problems and coming up with solutions to a variety of critical operational issues, all while running various projects and initiatives. Our distributed team works closely with partners, customers, and internal teams globally to ensure we're providing an outstanding experience. You will be responsible for ensuring that customer invoices and partner payments are accurate to reduce or eliminate downstream rework.
ResponsibilitiesReview closed/won opportunities and agreements and set up projects in PSA based on closed sales opportunities and agreements in PSAProcess change orders to projectsReview T&M subcontracting agreements and audit partner billing ratesReview fixed fee subcontracting agreements audit partner payment schedule and create purchase requestsCollaborate with AR on customer billing issues or inquiriesCollaborate with AP on partner payment issues or inquiriesMaintain projects in PSA during its lifecycle, including the assignment of engagement managers, engagement extensions and closeoutsReview time entry pricing errors and correcting improperly priced time blocksConduct month-end, quarter-end and year-end PSA system audits
Basic QualificationsUndergraduate degree or equivalent experience.A minimum of 3 years of professional experience.Passion for internal and external customer service and excellence, driving high quality in the finished product; attention to detail is critical to success.1 - 2 years' experience in analysing data, reports and dashboards and a willingness to “dive into” systems and processes and formulate new insights on how to better support our internal and external customers.1 - 2 Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus.Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills.
Other QualificationsMust work well within and across teamsDetail oriented, analytical approachAbility to work independently, with general direction and mentorshipGood interpersonal and communication skillsSelf-motivated with good interpersonal and time-management skillsAbility to interpret, analyze, and resolve operational issues including addressing questions, and updating systemsAbility to support operations related initiatives identified by the Professional Services management teamBe a point of contact for internal teams, partners and customersAccomplished in process improvement, defining business technical requirements, project administration, and operations.Excellent organization, time management, presentation, process documentation, problem solving, and communication skills.Proficient in Google Suite or Microsoft Office products.