Business Operations Manager

About Us
We are a commercial landscaping and grounds maintenance company serving HOA communities, master-planned developments, and commercial properties across Austin, San Antonio, and Central Texas. Our tagline says it simply: We Build It. We Maintain It. We Stand Behind It. We're PE-backed by NextGen Growth Partners, expanded into San Antonio in early 2026 and poised for expansion to other Texas markets.
The RoleThe Business Operations Manager is a senior individual contributor who keeps the business running and makes it better. You'll own the day-to-day operational machine — fleet, vendor invoices, onboarding, cash collection, system hygiene — but you'll also dig into our data, surface problems leadership doesn't yet know about, propose fixes, and rebuild the processes behind them. You're the person who notices that 12% of POs are sitting open past 30 days, finds the root cause, presents a recommendation to the VP of Finance, and then documents the new workflow so it sticks.
The right person is composed under pressure, can hold a firm collections conversation without burning the relationship, writes and speaks clearly, and thinks creatively about how to do things better rather than just faster. This role works closely with the VP of Finance & Admin, field leadership, sales, and HR.
What You'll OwnCash Collection & AR: Run maintenance invoicing and collections follow-up; hold direct conversations with clients on past-due balances and negotiate resolution.Analysis, Process & Documentation: Pull and analyze Aspire data weekly — open POs, low-margin jobs, missing invoices, ticket review — and present findings with recommended actions, not just numbers.Identify operational gaps (margin leakage, vendor non-compliance, onboarding bottlenecks, billing errors) and bring proposals to leadership.Document existing processes and re-engineer them where they're broken; build the SOPs that let TEG scale.Fleet & Vehicles: Track repairs with vendors, manage registrations, schedule and pay for tow services.Coordinate vehicle insurance, file claims, and document accidents and property damage incidents end-to-end.Aspire (Operations Software): Run weekly ticket reviews and chase missing invoices with vendors.Create new opportunities for maintenance contracts and renewals.Set up new properties, users, crew leaders, laborers, production managers, and interns.Customer Success: Be a calm, professional touch on client concerns; route appropriately to internal teammates.Handle difficult client conversations with maturity and judgmentOnboarding & People Ops:Add new hires to insurance and to Aspire so they can log hoursUpdate Pipedrive from Google Drive activity recordsSales & Bid SupportTrack enhancement sales and bidsUpdate FieldScore (internal property audits) with new properties and crew changes
What We're Looking For4–7 years in business operations, finance, analytics, or a cross-functional ops role — ideally with direct AR/collections or vendor management experience.Bilingual in English and Spanish — able to read, write, and hold professional conversations (vendor negotiations, client escalations, internal process engineering) in both languagesMaturity and composure — comfortable holding firm conversations with clients, vendors, and internal stakeholders, effectively diffusing conflictAnalytical horsepower — strong Excel/Sheets (pivots, lookups, conditional logic at minimum); able to take a messy data export and turn it into a clear recommendationProcess mindset — you've documented and improved workflows before, not just executed themCommunication — writes clearly and concisely; can present findings to leadership without burying the leadCreative problem-solving — sees around corners, proposes solutions rather than just flagging problemsHigh attention to detail — invoices don't get missed, registrations don't lapse, follow-ups don't fall through
PreferredExperience with Aspire, Pipedrive, or comparable field-service / CRM platformsBackground in landscaping, construction, home services, or another field-services industryExposure to PE-backed or high-growth environments