Business Process Analyst (Contingent) TA

We are seeking an experienced Business Process Analyst (Contingent) to support Technical Advisory (TA) in the exploration, selection, definition, and implementation of its next Professional Services Automation (PSA) platform.
This role will serve as the dedicated business analysis lead for the PSA transformation, working across Technical Advisory to understand how the organization operates today, identify future-state business needs, and define the capabilities required from a modern PSA platform. The role will partner closely with TA subject matter experts, Business Excellence, the PSA Program Manager, GET, and ultimately the selected PSA provider.
The successful candidate will bring strong business process analysis, requirements discovery, facilitation, and transformation experience, with the ability to work across complex stakeholder groups and translate business needs into clear, structured capabilities and requirements.
This is not simply a requirements documentation role. The Business Process Analyst will be expected to understand the business deeply, challenge legacy processes where appropriate, identify opportunities for simplification and standardization, and ensure that the future PSA platform supports both current operational needs and Technical Advisory's evolving consulting model.
The initial engagement is expected to be approximately six months, with the potential to continue through solution definition, design, and implementation.
Key Responsibilities
Business Discovery and Process Analysis
Lead structured discovery across Technical Advisory to understand current-state PSA-related processes, workflows, roles, pain points, data needs, controls, dependencies, and system limitations.Engage with the different TA personas that create, maintain, manage, govern, or consume PSA information, ensuring requirements reflect the needs of the broader organization rather than a single function or stakeholder group.Develop a strong understanding of Technical Advisory's current operating model and evolving New Consulting Model (NCM) to ensure future PSA capabilities support the intended future state.Document current-state and future-state business processes, capabilities, business rules, dependencies, and pain points.Identify opportunities to simplify, standardize, or redesign business processes rather than automatically replicating legacy Upland processes in a new platform.Distinguish between stated stakeholder requests and the underlying business need, helping stakeholders arrive at clear and sustainable requirements.
PSA Capability Definition
Define and document the business capabilities Technical Advisory requires from a future PSA platform.Translate stakeholder needs into structured, traceable business requirements and capability statements.Ensure requirements consider the full PSA lifecycle, including areas such as project setup, resource management, project management, time entry, financial processes, data governance, reporting, integrations, controls, and operational workflows.Identify cross-functional dependencies and requirements involving teams such as Finance, Revenue Accounting, Resource Management, Leadership, Business Excellence, and GET.Establish clear prioritization and traceability between business needs, capabilities, requirements, and future solution decisions.
RFP and Vendor Evaluation
Support development of the PSA Request for Proposal by translating TA business needs into clear capability requirements and evaluation criteria.Partner with the PSA Program Manager and TA SMEs to support vendor demonstrations, discovery sessions, and solution evaluations.Help evaluate how effectively prospective PSA platforms support TA's required business capabilities and future operating model.Identify functional gaps, constraints, trade-offs, and areas requiring further discovery during vendor evaluation.Help ensure vendor selection decisions are grounded in documented business requirements rather than feature demonstrations alone.
Solution Definition and Detailed Requirements
Following vendor selection, partner closely with the selected PSA provider and TA subject matter experts to define detailed future-state requirements.Facilitate workshops to define workflows, business rules, user roles, data requirements, reporting requirements, controls, integrations, and operational processes.Translate high-level business capabilities into detailed functional and process requirements appropriate for solution design.Maintain requirements traceability from original business need through solution design and implementation.Identify and manage gaps between TA requirements and standard platform functionality, helping stakeholders evaluate configuration, process change, integration, or customization options.

GET Partnership and Technical Translation
Maintain close consultation with GET throughout the PSA selection and definition process to ensure enterprise technology considerations are incorporated early.Translate the resulting PSA business and solution requirements into clear inputs for GET evaluation, architecture, integration, security, data, governance, and implementation planning.Act as a bridge between business stakeholders, GET, and the PSA provider, ensuring shared understanding of requirements, dependencies, constraints, and decisions.Support resolution of issues where business requirements, platform capabilities, and Autodesk technology standards intersect.
Design and Implementation Support
Ideally continue with the initiative through detailed solution design and implementation, providing continuity between original business needs and the configured solution.Support future-state process design, solution validation, configuration decisions, testing, and business readiness activities.Validate that implemented capabilities align with documented requirements and intended business outcomes.Support user acceptance testing by helping define test scenarios, acceptance criteria, and expected business outcomes.Identify requirement gaps or design decisions that could create downstream operational, reporting, governance, or data-quality issues.Support transition from project implementation into sustainable business operations.
Key Stakeholders
The Business Process Analyst will work across the breadth of the Technical Advisory operating model, engaging with the different personas and functions that create, manage, govern, or consume PSA processes and data. This includes stakeholders across project and program management, resource management, delivery consultants, consultant managers, project accounting and finance, project and operational support, governance and insights, and TA leadership.
The role will also partner closely with cross-functional and technology stakeholders including:
Business ExcellenceFinance and Revenue AccountingLegalGET / ITData & Insights / Reporting teamsPSA Program ManagementSelected PSA vendor and implementation partners

Required Qualifications
Significant experience as a Business Process Analyst, Senior Business Analyst, Business Systems Analyst, or similar role supporting complex business or technology transformation initiatives.Demonstrated experience leading business discovery, requirements gathering, process mapping, and future-state process design across multiple stakeholder groups.Strong ability to translate ambiguous business needs into structured capabilities, requirements, business rules, and process documentation.Experience supporting enterprise software selection, RFP development, vendor evaluation, or platform implementation.Demonstrated ability to facilitate workshops with both business and technical stakeholders.Strong critical-thinking skills, with the ability to challenge assumptions, identify root business needs, and distinguish genuine requirements from legacy processes or preferences.Experience working across business and IT teams and translating between functional and technical audiences.Strong written and verbal communication skills, including the ability to synthesize large amounts of information into clear, actionable documentation.Strong stakeholder management skills and the ability to build credibility with senior leaders, SMEs, technical teams, and external vendors.Ability to work independently in a complex, evolving environment with a high degree of ambiguity.Preferred Qualifications
Experience with Professional Services Automation (PSA) platforms or professional services technology.Experience with Upland PSA or similar platforms such as Certinia, Kantata, Kimble, NetSuite OpenAir, Rocketlane, or comparable PSA solutions.Experience in consulting, professional services, project-based delivery, or resource-based service organizations.Understanding of professional services processes such as project lifecycle management, resource planning, utilization, time management, revenue/financial workflows, project financials, and services reporting.Experience with enterprise SaaS implementations.Experience working with data, reporting, analytics, or data governance requirements.Familiarity with change management, process transformation, and business readiness activities.Experience supporting global organizations with stakeholders across multiple regions and functions.
Skills and Competencies
Business process analysisRequirements discovery and documentationFuture-state process designCapability mappingStakeholder facilitationSystems thinkingProcess simplification and standardizationRequirements traceabilityVendor evaluationRFP supportBusiness-to-technical translationData and reporting requirementsWorkshop facilitationDecision documentationCross-functional collaborationExecutive communication
What Success Looks Like
Success in this role will include:
TA's PSA needs are clearly understood, documented, prioritized, and traceable.Requirements reflect both current operational needs and the future direction of the Technical Advisory organization.The future PSA is selected based on defined business capabilities and measurable requirements.Legacy processes are challenged where appropriate rather than simply reproduced in a new system.TA, GET, and the selected vendor maintain a shared understanding of business needs, solution requirements, dependencies, and constraints.Detailed requirements are translated effectively into solution design and implementation activities.The implemented PSA supports scalable, efficient, governed, and data-driven consulting operations.Business requirements remain connected to implementation decisions throughout the lifecycle of the program.