Business Systems Analyst Qualtrics

About the role

TPI Global Solutions is seeking a Qualtrics Administrator to serve as the primary system administrator for the Qualtrics Experience Management (XM) platform for the Customer Experience organization. Qualtrics is used in CX to run surveys for support, *** Success Plans and the delivery organization. The role adjusts existing survey programs as requirements change and works with business stakeholders and the vendor to design, build, test and deploy new surveys.

Responsibilities

• Administer the Qualtrics platform, ensuring platform stability, user access and configuration consistency.
• Collaborate with stakeholders to design and build surveys, feedback mechanisms and experience workflows.
• Create and manage dashboards, reports and alerts to support cross-functional teams with actionable insights.
• Maintain user roles, permissions and data security in compliance with internal policies.
• Troubleshoot issues related to survey logic, distribution, response collection and data integration.
• Manage API integrations with other platforms, such as Salesforce, Tableau or CRM tools.
• Monitor survey performance and implement best practices for data quality and response rates.
• Stay current with Qualtrics updates and features, leading internal enablement and training as needed.
• Manage and configure the platform, including survey distribution and account permissions, and support users by troubleshooting technical issues, training staff and optimizing survey workflows.
• Work with Qualtrics and other vendors (Walker, Inc.) to build, test and launch programs as needed by the business.
• Develop, maintain and troubleshoot custom JavaScript scripts within Qualtrics to support complex survey logic, data manipulation and automated workflows.

Datos clave

• The role administers the Qualtrics Experience Management (XM) platform for the Customer Experience organization.
• Responsibilities include designing surveys, managing dashboards and reports, and troubleshooting platform issues.
• The role manages API integrations with platforms such as Salesforce, Tableau or CRM tools.
• The role includes developing and troubleshooting custom JavaScript scripts within Qualtrics.