Business Systems Engineer II - Support

About the role

Join Uber Freight as a dedicated Systems Engineer supporting the Brokerage business Support Ecosystem, including Zendesk, Genesys Cloud, custom applications, and integrations. Serve as the first point of contact for users experiencing issues and help minimize disruption to business operations and system performance.

Responsibilities

• Diagnose and resolve user and system issues, including failing Python scripts and integrations.
• Develop and maintain automation and integrations in Zendesk and Python.
• Serve as the primary contact for support inquiries related to the Support Ecosystem.
• Log support requests and accurately document issues and resolutions in the ticketing system.
• Identify and escalate complex issues to appropriate teams, following established protocols.
• Communicate clearly and professionally with users throughout the support process.
• Update and maintain support documentation and FAQs.
• Work with cross-functional teams to address recurring issues and improve system functionality.

Requirements

• Intermediate knowledge of SQL, Python, or automation and scripting skills.
• At least 2 years of experience in a technical support role, preferably supporting enterprise applications.
• Excellent interpersonal and communication skills, with a strong focus on customer satisfaction.
• Strong analytical skills to troubleshoot and resolve technical issues efficiently.
• Ability to manage multiple tasks and prioritize effectively.
• Demonstrated ability to be a team player.

Datos clave

• Schedule: Full time.
• Job type: Hybrid.
• The role supports Zendesk, Genesys Cloud, custom applications, and integrations.
• Requires 2+ years of technical support experience and intermediate knowledge of SQL, Python, or automation and scripting.