Call Center Agent (Collections & Customer Service)

About the role

Bill Gosling Outsourcing is looking for enthusiastic, driven individuals to join its dynamic work environment. The company provides tailored outsourcing solutions, specializing in customer care, sales, and financial services.

As a Call Center Agent, you will review account information, identify appropriate solutions, and follow up until customer issues are resolved.

Responsibilities

• Engage with customers through inbound and outbound calls, emails, and other applicable communication channels.
• Support updates to customer account information.
• Negotiate payment terms or arrangements, if applicable.
• Review account information to understand customer inquiries or needs.
• Respond to inquiries and determine appropriate solutions.
• Recommend solutions, products, or alternative options, if applicable.
• Address consumer objections and refer complaints promptly to the appropriate MC, TL, or department.
• Take necessary follow-up actions until customer issues are fully resolved.
• Perform other duties as assigned.

Requirements

• Full availability for afternoon and evening shifts, starting from 1:00 PM onwards.
• Previous call center experience is preferred but not required.
• Successful completion of high school education is preferred but not required.
• Excellent verbal and written communication skills, including clear speaking and active listening.
• English proficiency equivalent to CEFR B2, or a score of 85% or higher in an English proficiency test.
• A positive attitude.

Datos clave

• Full availability for afternoon and evening shifts starting from 1:00 PM onwards.
• Previous call center experience is preferred but not required.
• High school completion is preferred but not required.
• English proficiency equivalent to CEFR B2 or a test score of 85% or higher.