Call Center Agent (Hybrid & Work from Office)

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, a global leader in outsourcing solutions, we believe success begins with an amazing team. Located in Heredia, Costa Rica, we specialize in customer care, sales, and financial services, delivering tailored solutions worldwide. We’re currently seeking enthusiastic and driven individuals to join us as Call Center Agents in a hybrid work environment combining on-site presence with office collaboration. This role offers excellent career development opportunities and a supportive workplace culture where your contributions truly matter. As a Call Center Agent, you will be the vital link between our clients and their customers, helping resolve inquiries efficiently and professionally. You’ll enjoy competitive pay of $1,000 USD per month, health insurance, paid time off, and a retirement plan, all designed to support your well-being and career growth. Key Responsibilities Engage customers through inbound and outbound calls, emails, and other communication channels to update and verify account information. Review account status thoroughly using available tools to understand customer inquiries and provide accurate solutions. Negotiate payment terms or arrangements when applicable, ensuring customer satisfaction and company goals alignment. Recommend appropriate products, services, or alternative solutions to resolve customer needs effectively. Follow up on customer issues diligently until full resolution, maintaining high customer retention rates. Overcome objections professionally, escalating complaints promptly to management or relevant departments. Maintain detailed records of customer interactions and transactions to ensure data accuracy and compliance. Collaborate with team members and supervisors to continuously improve service quality and operational efficiency. What We're Looking For Required: Reside within a 20-kilometer radius of our Heredia office to support hybrid work requirements. Successful completion of high school education or equivalent. Strong communication skills in English; Spanish proficiency is a plus. Customer-focused attitude with problem-solving skills. Basic computer literacy and ability to learn new software tools. Willingness to work flexible schedules, including evenings or weekends if needed. Preferred: Previous call center or customer service experience. Experience negotiating payment arrangements or handling financial inquiries. Ability to handle high call volumes while maintaining quality service. Demonstrated teamwork and adaptability in dynamic environments. What We Offer Competitive salary of $1,000 USD per month with performance incentives. Health insurance Paid time off Retirement plan Career development Supportive hybrid work environment Dynamic and inclusive culture Frequently Asked Questions Is previous call center experience mandatory? No, while preferred, we welcome motivated candidates without prior call center experience. Comprehensive training is provided. What does the hybrid work model entail? You will work primarily from our Heredia office with some flexibility for remote tasks as assigned, ensuring team collaboration and customer service excellence. What languages are required? English proficiency is essential; Spanish is beneficial but not required. Are there opportunities for career growth? Yes, we prioritize internal promotions and professional development to help you advance your career. What is the typical work schedule? Schedules may vary and include evenings or weekends depending on business needs. How do I apply? Submit your application online today to join a company dedicated to your success and growth. For more information about call center careers: U.S. Bureau of Labor Statistics - Customer Service Representatives Explore related opportunities: Customer Service Representative jobs in San Salvador Ready to take the next step in your career? Apply today to become a valued Call Center Agent at B