Call Centre Agent Job in Durban, KwaZulu-Natal

Join Sinenhlanhla Dynamic Recruitment as a Call Centre Agent in Durban, KwaZulu-Natal! We are a fast-growing company in the customer service sector, committed to delivering outstanding support to our clients. This full-time role offers a friendly, welcoming work environment where your skills will help enhance customer satisfaction and build lasting relationships. Key Responsibilities Handle inbound customer calls, providing clear and accurate information. Assist customers with product inquiries and troubleshoot issues efficiently. Document all customer interactions and maintain detailed records using CRM systems. Follow up on customer queries to ensure timely resolution and satisfaction. Work collaboratively with team members to meet daily targets and improve service quality. Participate in team meetings and suggest improvements for processes. Maintain a positive, friendly attitude to create a welcoming customer experience. Required and Preferred Qualifications Minimum education: Grade 9. Excellent verbal and written communication skills. Ability to work well within a team environment. Customer service experience preferred but not required. Basic computer proficiency. We offer growth opportunities, a supportive company culture, flexible working hours, and a modern workplace designed for your personal and professional development. Join our collaborative team and contribute to our mission of exceptional customer service.