Care Center RN

Job Title: Care Center RN
Location: Aibonito PR
Duration: 12 Months (Possibility of extension)
Anticipated Start Date: ASAP(Please note this is the target date and is subject to change. BCforward will send the official notice ahead of the confirmed start date.)
Job Type: Contract
Pay Range: $15/hr - $17/hr(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Work Schedule:Availability to work any assigned shift on Saturdays, Sundays, and/or holidays. Work schedules will be established and communicated monthly. Shifts may consist of either 8 or 12-hour workdays. Potential shift times include 7:00 AM–3:00 PM, 11:00 AM–7:00 PM, and 3:00 PM–11:00 PM, subject to business needs and staffing requirements.
Required: Candidates have to be available to work weekends with flexibility for any shift.
About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description:We are seeking a professional, customer-focused, and detail-oriented Customer Service Representative to join our onsite team in San Antonio, Texas. This position is responsible for conducting outbound calls to businesses to complete a structured questionnaire and accompanying scorecard.The ideal candidate will have exceptional communication skills, a strong service-oriented mindset, and the ability to deliver a personalized, high-quality experience during every interaction. Experience providing concierge services, executive assistant services, or premium and bespoke customer support is strongly preferred. Candidates with experience in phone support, chat support, testing, quality assurance (QA), and quality review are also encouraged to apply.This role is an excellent opportunity for an individual who enjoys engaging with businesses, gathering accurate information, and maintaining high standards of customer service and quality.
Key Responsibilities• Initial assessment and triage (prioritizing medical attention, measuring vital signs, among others).• Administer intravenous, intramuscular, oral, and other medications according to medical orders.• Monitor vital signs, neurological status, and response to treatment.• Manage wounds, hemorrhages, fractures, burns, and other emergencies.• Prepare procedures and assist the physician.• Coordinate transfers when necessary.• Accurately and promptly document all information related to evaluation, intervention, treatment, patient responses, and critical events.• Comply with isolation protocols, infection control procedures, and safety measures.• Verify the proper functioning of emergency medical equipment.• Collaborate with supply inventory management.• Provide emotional support to the patient and their family members.• Perform shift handoff.• Collaborate with specialist physicians.• Manage adult and pediatric patients.
Requirements:• Bachelor’s degree in nursing (BSN) and a minimum of 3 years of related experience is desirable.• Experience in the Emergency Room.• Active license as a Registered Nurse in Puerto Rico.• Active professional nursing association membership.
Preferred:• Valid Health Certificate.• Law 300 Certificate.• Advanced life support certifications (ACLS, PALS).• Vaccination record.