Case Manager Personal Injury

Case ManagerLocation: Colombia (Bogota ; Medellin, Cali, Barranquilla) Mexico (Chihuahua or Merida)Experience Level: 2+ yearsSchedule: Monday to Friday: 7:00 AM - 4:00 PM CSTLanguage Requirement: Advance English Level C1Modality: On-site
Role OverviewThe Case Manager is responsible for managing personal injury cases from intake through settlement or litigation. This role ensures efficient case progression, exceptional client service, and compliance with legal deadlines and firm procedures.
RequirementsMust Have:2+ years of experience in Personal Injury Case Management, Personal Injury Law, or related Legal Case management roles.Strong understanding of the personal injury claims process from intake through settlement.Experience with insurance claims, medical records, billing, and demand preparation.Proficiency in legal case management software (Clio preferred).Experience drafting legal correspondence, settlement demands, and case documentation.Knowledge of litigation procedures and discovery processes.Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Key ResponsibilitiesClient Management & CommunicationServe as the primary point of contact for assigned clients.Maintain regular communication and provide case status updates.Respond promptly to client inquiries via phone, email, and text.Guide clients through the claims process and assist with vehicle damage claims, reimbursements, and related concerns.Build strong client relationships while delivering exceptional service.Case Intake & InvestigationReview and process new case intakes.Obtain and review accident/incident reports, witness statements, photographs, and supporting documentation.Open insurance claims and verify coverage.Send Letters of Representation (LORs) and identify liable parties.Medical Records & Treatment CoordinationRequest, organize, and manage medical records and billing statements.Coordinate with healthcare providers regarding treatment updates.Monitor treatment progress and verify balances, liens, and expenses.Ensure medical documentation is complete for demand preparation and litigation.Case Development & ManagementAnalyze liability, damages, treatment history, and supporting evidence.Maintain detailed case notes and documentation.Prepare treatment summaries, timelines, and case analyses.Monitor statutes of limitation and critical deadlines.Demand Preparation & Settlement SupportPrepare and assemble demand packages.Draft settlement demand letters and supporting documentation.Submit demands to insurance carriers and follow up on negotiations.Document offers and coordinate settlement approvals with client authorization.