Class Member Support and Admin Assistant

About the role

Apex Class Action LLC is a third-party administration firm specializing in class action settlements. The company manages processes including notices to class members and distribution of settlement funds, and provides financial services such as setting up escrow accounts, disbursing payments, and completing tax filings.

This role combines customer support with administrative and case management assistance, supporting class action settlement projects and communication with class members.

Responsibilities

• Provide accurate, empathetic phone support to class members and address their questions and concerns.
• Manage email inboxes and respond to class member inquiries in a timely and thorough manner.
• Collaborate with Project Managers to address and resolve escalated class member issues.
• Serve as the primary point of contact for assigned cases and maintain regular, professional communication with class members.
• Assist class members with changing contact information and obtaining a check reissue.
• Collaborate with Project Coordinators to identify potential class members who may need to be added to settlements.
• Help Project Coordinators enter and maintain accurate case and class member information in the case management system.
• Review and update internal reports.

Datos clave

• The role combines customer support with administrative and case management assistance.
• Responsibilities include phone and email support for class members.
• The role assists with case and class member information in a case management system.

Salario estimado

Salario estimado para asistente administrativo en El Salvador: USD 485 - 575 al mes, según 7 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.