Client Engagement Specialist

About SteamopsSteamops helps organizations across the United States and Latin America improve customer experience, streamline operations, and accelerate growth through AI-powered technology solutions. Our portfolio includes AI Agents, Voice AI, automation, SaaS platforms, custom software development, system integrations, business intelligence, and digital transformation services.
We are looking for a motivated Client Engagement Specialist to join our sales team. This role is responsible for contacting pre-qualified leads and prospects through outbound and inbound channels, engaging them by phone, and scheduling appointments for the sales team. Initial focus may be on a specific Steamops product line, with scope that can extend across other product lines as business needs evolve.
Key ResponsibilitiesContact and follow up with pre-qualified leads provided through Apollo or other assigned sources.Contact prospects and respond to inbound inquiries to introduce our AI solutions.Qualify interest and schedule appointments for the sales/closing team.Maintain accurate records of calls, outcomes, and scheduled appointments in the CRM.Meet agreed call volume and appointment-setting deliverables.Provide clear, professional communication with prospects throughout the initial contact process.Collaborate with the sales team to ensure smooth handoff of scheduled appointments.Perform other related client-engagement and lead-management tasks as reasonably assigned.
QualificationsRequiredPrevious experience in call center, inside sales, telemarketing, or appointment-setting roles.Strong verbal communication skills; comfortable with high call volume.Self-motivated, organized, and results-driven.Reliable remote work setup: computer, headset, and stable internet connection (for the initial remote period).Basic proficiency with CRM tools or willingness to learn quickly.Ability to commence services promptly.
PreferredExperience selling or working with technology, SaaS, or automotive industry products.Bilingual (English/Spanish).Experience using Apollo or similar prospecting/lead platforms.
Work ModalityServices will initially be performed remotely. Any transition to an on-site or hybrid modality in Guatemala will be coordinated in advance based on the operational requirements of the engagement.
What We OfferIndependent contractor engagement, 12-month contract.Competitive monthly service fee.Two-day platform orientation before beginning prospect outreach (Apollo, CRM, and process walkthrough).Growth opportunities within a fast-growing AI technology company.The Contractor will have autonomy in performing their duties, subject to the Company’s established guidelines, standards, deadlines, and expected results.SkillsClient Engagement • Inbound & Outbound Calling • Appointment Setting • Lead Follow-Up • CRM • Apollo • Customer Communication • Call Center Experience