Client Operations Specialist

Client Operations Specialist — EdgeOS (100% Remote)

Salary: $1,300 USD / monthLocation: 100% Remote — LATAM onlySchedule: Full-time, Monday–Friday, U.S. business hou

rs

Are you the person everyone leans on to keep things organized and moving? Do you take ownership without being asked, and stay calm when everything's on fire? This is a growth role with full training, built for someone early to mid in their career who already runs things naturally and wants to grow into a true oper

ator

About the roleYou'll help our clients (busy business owners in roofing, restoration, and construction) build and actually run an operational "OS" for their business: workflow engines, company playbooks, scorecards, dashboards, meeting rhythms, and internal memo systems. Your job isn't just to build these systems; it's to make sure they get used. You'll be the operator who keeps the owner focused, on track, and accountable to th

e plan

We'll give you full training in our EdgeOS system and in estimating and claims skills for the insurance/roofing/restoration niche. You bring the instincts; we'll teach

the rest

Who thrives here:You take ownership. When something's blocked, you find a way around it instead of waitingYou think in systems. You naturally turn chaos into steps, owners, and checkpointsYou have presence. You can hold the line with a busy business owner, warmly and professionally, and be taken seriously as their right hand, not an assistantYou stay composed under pressure and take feedback without losing your footingYou communicate like a real person, clear and direct, not rehearsed
or robotic
If you go quiet when someone pushes back, or you wait to be told what to do, this isn't the ro
le for you.
What you'll doOwn the EdgeOS rollout for your clients, keeping them on track with milestones and deliverablesManage executive calendars and key meetings so leaders stay on the right prioritiesBuild and maintain scorecards, dashboards, playbooks, and memo systems, and drive their adoptionTrack progress, follow up on action items, and hold people accountable to the plan.Communicate directly with clients to clarify expectations, gather information, and k

eep momentum

What you bring Advanced English (C1+), with clear, confident written and verbal communicationA proactive, organized, ownership-driven personality (this matters more to us than your resumeNice to have: experience in operations, project management, or executive support, and any exposure to process design or playbooks. If you don't have all of it, we train it.Reliability and a genuine interest in growing long-term, not a
short-term gig