Client Services Director

Grow Your Career With a U.S. Law Firm — From Estelí
Are you a superstar in Estelí or northern Nicaragua looking to build a long-term career with a U.S. company? Do you love talking with people, staying organized, and making sure nothing falls through the cracks? Archa Law, a U.S. family-focused estate planning law firm, is opening a nearshore office in Estelí and hiring a Client Services Director to be a founding member of that team. You will work from our Estelí office while serving our U.S. clients virtually — by phone, email, and video.
This is not a call-center job and there is no agency in the middle. You will work directly with the firm, be paid directly by the firm in USD, and grow with us as we grow. You will be the voice of our firm — the first person our prospective clients speak with and the person who guides them through every step of their estate planning journey.
What You Will Do
Client intake and relationship building:• Answer inbound calls and emails from prospective clients in English, using our relationship-based intake approach (we will train you) to understand their needs and book them for a Life & Legacy Planning Session• Follow up on leads from webinars and marketing campaigns by phone and email, and keep every conversation tracked in our CRM• Send pre-meeting packages, follow up on client homework, and make reminder calls and emails so clients arrive prepared and ready to engageClient service delivery (fully virtual):• Manage the client journey after engagement: collect missing information and documents, answer client questions, and keep every matter moving toward its signing date• Prepare digital meeting folders and document packages for the attorney, upload documents to the secure client vault, and maintain consistent file naming and organization• Coordinate scheduling for planning sessions, signing ceremonies, and delivery meetings across the attorney’s calendar, and realign tasks when meetings move• Run our automated email sequences (pre-meeting, follow-up, stay-in-touch) and track firm metricsMarketing support:• Publish weekly blog posts and monthly newsletters, keep our social media presence fresh, and handle logistics for virtual presentations and webinars• Research and book virtual speaking engagements for the attorney by phone and email outreach
Who You Are• Fluent in English, written and spoken (C1+ level) — you will spend much of your day on the phone with U.S. clients, and clear, warm, professional English is essential• 2+ years of experience in client service, intake, sales, administration, or a similar client-facing role (experience with U.S. companies, law firms, financial services, or insurance is a big plus)• Tech savvy: comfortable learning and mastering CRMs, scheduling tools, e-signature platforms, and Microsoft Office or Google Workspace• A self-starter who works independently, thinks on their feet, solves problems creatively, and never lets a detail slip• Warm, curious, and service-oriented — you build trust with people quickly, and you would rather ask a good question than rush to an answer• Looking for a long-term home where you can grow in responsibility and compensation, not just a job
Location and Schedule• This position is based at our office in Estelí — you must live in Estelí or close enough to commute daily• Full-time schedule aligned with U.S. business hours (Pacific Time — conveniently, nearly the same as Nicaragua time year-round)• All client work is virtual: our clients are in California, and you will serve them by phone, email, and video from our Estelí office• We provide the workspace, equipment, and reliable internet — you bring the talent
Compensation and Terms• $700–$1,000 USD per month, depending on experience, plus performance bonuses tied to firm goals we will share transparently with you• Full-time independent contractor engagement, direct with the firm — no staffing agency taking a cut of your pay• Paid reliably in USD every month• Paid training on our systems, scripts, and processes — we have invested in world-class training and will invest in you• Real growth path: as our Estelí operation grows, we want this person to grow into a leadership role
How to ApplyWe read every application that follows these instructions — and only those. This is your first test of attention to detail:
1. Email your application to [email protected] with the exact subject line: “I’m THE ONE — Estelí”. Emails without this subject line will not be opened.2. Include a letter in English telling us WHY you would be a great fit: your experience working directly with clients, the technology platforms you have used, and how this role fits your long-term career plans.3. Include a short video (2–3 minutes, in English) introducing yourself. Let your personality shine — this is the best way for us to hear the voice our clients will hear.4. If you know your DISC, Enneagram, Kolbe, Gallup StrengthsFinder, or similar work-style profile, include it.
Selected candidates will complete a short working interview with real-world scenarios before a final interview with the firm owner.
If you have been waiting for the chance to build a real career with a U.S. law firm — without leaving Estelí — we would love to hear from you.