Client Services Representative

Company Description Data Vimenca is one of the most recognized business centers in the Dominican Republic since its start in 2004. The organization is widely preferred as a workplace due to its excellent working environment. Its offices are strategically located near major universities, offering convenient access for a diverse pool of talent.
Role Description The Client Services Representative is a full-time, on-site role based in Distrito Nacional, Dominican Republic. This position is responsible for handling inbound and outbound customer interactions, answering inquiries, resolving issues, and ensuring a positive experience at every touchpoint. The role includes documenting customer cases, following up on requests, and collaborating with internal teams to provide accurate information and timely solutions. The Client Services Representative will work with established procedures and tools to maintain high customer satisfaction and support service quality standards. The role may also involve basic explanation of financial or account-related information as it applies to the services provided.
Qualifications Very fluent english. Strong Client Services and Customer Service skills, with a focus on empathy, building trust and maintaining professional relationships.Excellent soft skills, including clear verbal and written communication in a customer-facing environment.Ability to prioritize Customer Satisfaction, manage complaints, and follow through on customer needs.Basic understanding of Finance concepts relevant to customer accounts, billing, or service plans.Previous experience in a contact center, customer support, or service-focused role is preferred.Ability to work on-site in a fast-paced environment, multitask, and adhere to performance metrics and schedules.Proficiency with computer systems, CRM platforms, and data entry; strong attention to detail and accuracy.Willingness to work flexible shifts, including evenings, nights, weekends, and holidays as needed.
Compensation
RD$250 per hour + performance incentives
Schedule Availability
8am-5pm10am-7pm12pm-9pm