Client Success Associate

About NTINetTech International (NTI) provides back-office and technical support services to U.S.-based companies. Our team is made up of talented professionals who deliver high-quality solutions, operational excellence, and exceptional customer service.
At NTI, collaboration, accountability, and continuous improvement drive everything we do. We believe in investing in our people and creating opportunities for growth while supporting innovative companies across multiple industries.
Position OverviewWe are seeking a Client Success Associate to join our team in support of one of our U.S.-based partners. In this role, you will help ensure customers receive an exceptional experience throughout their journey by supporting account management activities, customer communications, renewals, onboarding efforts, and operational coordination.
This position is ideal for someone who is highly organized, detail-oriented, proactive, and passionate about delivering outstanding customer experiences.
Key ResponsibilitiesSupport the Client Success team in managing customer accounts and maintaining strong client relationships.Assist with the preparation and coordination of Quarterly Business Reviews (QBRs), presentations, customer reports, and meeting materials.Generate customer contracts, renewal agreements, order forms, and other customer-facing documentation.Coordinate customer meetings, business reviews, training sessions, and internal planning meetings.Manage scheduling, meeting logistics, agendas, and follow-up action items.Maintain accurate customer records, notes, and activities within HubSpot and other company systems.Assist with customer onboarding, implementation coordination, and account transitions as needed.Monitor customer requests and ensure timely follow-up with the appropriate internal teams.Collaborate with internal departments to help facilitate the successful delivery of products and services.Support renewal and expansion initiatives through administrative preparation, customer communication, and documentation.Build a working knowledge of all company products and services to support customers and internal teams effectively.Identify opportunities to improve client engagement processes and operational efficiency.Participate in customer meetings and communications to strengthen relationships and provide a high level of service.Assist with special projects and strategic initiatives within the Client Success organization.
Required Qualifications2+ years of experience in Customer Success, Account Management, Customer Service, Sales Support, Project Coordination, or a related field.Strong written and verbal communication skills in English and Spanish.Excellent organizational skills and attention to detail.Experience managing multiple priorities in a fast-paced environment.Experience with Microsoft Office Suite.Experience using CRM platforms such as HubSpot, Salesforce, Zendesk, or similar tools.Customer-focused mindset with strong problem-solving abilities.
Preferred QualificationsBachelor's degree in Business Administration, Marketing, Communications, or a related field.Experience supporting SaaS products or technology-based services.Experience with HubSpot.Experience working with U.S.-based customers or organizations.Project coordination or account management experience.
Skills & CompetenciesStrong customer service orientationExcellent communication and relationship-building skillsAttention to detail and organizationAbility to manage multiple projects and deadlinesProblem-solving and critical-thinking skillsTeam-oriented mindsetSelf-motivated and proactive approach to work
What We OfferCompetitive salary: RD$60,000–RD$75,000 DOP, based on experience and qualifications.Benefits in accordance with Dominican Labor Law.Company-provided equipment.13 U.S. paid holidays.Flexible Paid Time Off (PTO).Hybrid work environment.Collaborative, supportive, and people-focused culture.Ongoing learning and professional development opportunities.Career growth opportunities within NTI.
Work EnvironmentFull-time positionLocation: Santiago, Dominican RepublicWork Model: Hybrid - Remote: Monday and Friday - In office: Tuesday, Wednesday, and ThursdayReports to: Director of Customer Care Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST
Interview ProcessApplication ReviewHR Screening CallHiring Manager InterviewFinal InterviewOffer Stage