Client Success Associate Renewable Energy

Power the Global Shift Toward Renewable Energy
Our client is a global leader in environmental market infrastructure, delivering advanced technology that supports renewable energy, carbon, and environmental commodity markets worldwide. Through innovative digital platforms and trusted market solutions, they help businesses, governments, and organizations accelerate the clean energy transition with greater transparency, efficiency, and scalability. Backed by continuous innovation, strategic global partnerships, and industry-leading expertise, they empower sustainable growth while shaping the future of environmental markets across international economies.
Job Description
Clean energy markets depend on trusted client partnerships and operational excellence. In the Client Success Associate role, you'll help accelerate renewable energy adoption by supporting certification processes, delivering exceptional client experiences, and ensuring regulatory compliance across multiple renewable energy markets. Build a long-term global career with Emapta while contributing to a more sustainable future alongside top global professionals.
Job Overview
Employment Type: Indefinite Term ContractShift: Day Shift, Consecutive OffWork Setup: Hybrid, Colombia
Exciting Perks Await!
5 days work week20 vacation days in totalPrepaid medicineFully-customized Emapta laptop and peripheralsDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime Office Locations - Bogotá and MedellinUnlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)
The Qualifications We Seek
Preferred
Bachelor's degree in any field is preferred1 to 3 years of experience in a high-volume client service environmentProficiency in Salesforce or other Customer Relationship Management (CRM) softwareAbility to manage multiple priorities, multitask, triage work, and handle ad hoc tasks as needed
Required
High school diploma or equivalent certificationExceptional attention to detailProficiency in Microsoft Office (Excel, Word, and PowerPoint) and PDF softwareExcellent written communication skills with internal and external stakeholders, supported by a friendly, professional, and client-focused approachAbility to work from 8:00 AM to 5:00 PM EST
Your Daily Tasks
Develop knowledge of SREC, REC, AEC, and other renewable energy markets across assigned U.S. states, including the District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and future marketsLearn and apply state solar and renewable energy certification rules, regulations, and program requirementsUnderstand Managed Solutions services for system owners (clients) and solar installers or project developers (partners) within applicable state programsProcess renewable energy project applications accurately and within established timelinesReview application materials and communicate with clients and partners via email to obtain missing or outstanding informationAssist with the certification and registration of renewable energy systems in applicable state programs and tracking registriesDeliver prompt, professional, and solution-oriented client support through emailAssist with new client onboarding by explaining the SRECTrade application process, available services, and online account featuresRespond to client and partner inquiries regarding applications, accounts, certifications, and transactions with accurate and timely solutions
Join the Top 1% Talent. A Better Career. A Better Life.
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.
Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
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