Cloud Support Engineer

Cloud Support Engineers
Cloud Support Engineers are responsible for providing customer-facing technical support for a set of Strategy Products.
This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Your Focus:Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologiesDevelop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessionsFind creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilitiesCollaborate and communicate effectively with peers, internal application and software development teamsPrioritize and communicate product defects and enhancements to development teamsContribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendumsEnhance personal and professional growth by participating in Internal Development ProgramsWork in a strong team environment
requirements:Excellent oral and written English communication skills are required (C1 or higher).Complete or in-progress bachelor’s degree, preferably in a technical field (Engineering, Computer Science, or related careers)Based in Gran Buenos Aires region, Argentina. Hybrid role.Able to support Strategy customers during their working hours between 10 am to 7 pm GMT-3. Availability to work weekends on-call up to twice per quarter.Minimum of 2 years of IT customer service experience / strong customer focusStrong knowledge of Windows/Linux System Administration, SQL, and virtualization.Working knowledge of Cloud Infrastructure.Advanced analytical and troubleshooting skills and experienceExcellent time management skills to effectively prioritize tasks, handle multiple responsibilities, meet deadlines, and manage competing priorities in a dynamic work environment.Knowledge of Python, REST API, Java, or XML/XSL technologies is a plusKnowledge of the MicroStrategy Product or similar BI Tools is a plusFoundational-level Certifications in AWS, Azure or Google Cloud are nice to have.benefitsOSDE 310 including the primary groupPerformance bonus and after 18 months another stock bonus21 days of vacation 7 additional daysInternet plan