Coffee Shop and Tour Operator

About the role

Lamastus Family Estates is seeking a coffee shop operator and tour guide in Boquete, Panama. The role combines coffee shop operations with farm tours, coffee tastings, and other visitor experiences.

Responsibilities

• Manage coffee orders for different clients, ensuring they are accurately prepared, organized, and fulfilled on time.
• Maintain coffee inventory, monitor stock levels, and communicate replenishment needs to management.
• Operate the point-of-sale system and process cash and card transactions accurately.
• Keep the coffee shop, bar, equipment, displays, and customer areas clean and organized.
• Welcome guests and provide a warm, professional, and personalized experience.
• Lead farm tours, coffee tastings, and other visitor experiences at Lamastus Family Estates.
• Educate guests about the farm’s history, coffee production, varieties, processing methods, and unique characteristics.
• Conduct tours and experiences professionally and according to schedule.
• Answer guest questions and provide accurate information about Lamastus Family Estates and its coffees.
• Work with management and other team members to support smooth daily operations.
• Assist with special events, private visits, tastings, and other activities hosted at the estate.
• Maintain a professional appearance and attitude, follow company policies, safety procedures, and service standards, and perform other reasonable duties related to guest experience, tourism, and coffee shop operations.

Requirements

• Strong communication and interpersonal skills.
• Strong English proficiency.
• Interest in and willingness to develop specialty coffee knowledge.
• Knowing how to drive is a strong requirement.
• Friendly, professional, organized, and detail-oriented.
• Comfortable speaking with individuals and groups.
• Basic computer and point-of-sale system skills.
• Availability to work weekends and holidays as required.

Datos clave

• The role includes coffee shop operations, farm tours, coffee tastings, and other visitor experiences.
• Strong English proficiency and basic computer and POS system skills are required.
• Knowing how to drive is a strong requirement.
• Availability to work weekends and holidays as required.