Collectable Assistant

LOCATION:This position is located in Guayaquil or the offices of Quito, Ecuador. Applicants must possess valid work authorization for Ecuador.
POSITION PURPOSE:Provide comprehensive support in the management of collections, ensuring proper guidance and assistance to agencies, agents, and policyholders in everything related to the payment process of premiums and deductibles. Also, provide assistance in the process of reimbursements and transactions, ensuring efficiency and compliance with internal policies.
ESSENTIAL JOB DUTIES AND RESPONSABILITIES:• Guide agencies, agents, and policyholders through the premium payment process. • Advise on available payment channels (digital, transfers, etc.). • Ensure correct collection of payments through the various available channels and methods. • Manage money movements and ensure proper allocation of funds in the systems. • Process premium refunds according to established policies. • Track and follow up on payments, ensuring they are applied correctly. • Maintain effective communication with internal departments involved to resolve collection-related issues. • Collaborate and communicate consistently with internal company teams. • Prepare reports and internal controls on the status of payments and collections. • Carry out other assigned tasks related to collections management.
DESIRED MINIMUM QUALIFICATIONS:• Advanced numerical skills.• Customer orientation and effective communication skills (oral and written).• Organization and attention to detail, ensuring accuracy in collections management.• Ability to work independently and collaborate with cross-functional teams.• Time management and ability to work under pressure while meeting deadlines.• Organizational skills to handle multiple priorities effectively.• Strong analytical and problem-solving skills, applied to reconciliation and payment tracking.• Proficiency in tools and utilities (Microsoft Office, internal management systems).• Proficiency in spoken and written English for communication with clients and international teams.• High level of professionalism, commitment to results, and focus on continuous improvement.
EDUCATION AND EXPERIENCE• Economics, Commercial Engineering, International Business or related fields. • Fluent English, spoken and written (mandatory). • Previous experience. One year preferred. (Knowledge in collections or customer service will be valued). • Proficiency in utility tools (Microsoft Office). • Availability to work scheduled hours and adapt to operational changes.