Collections Specialist

About UsWise BPO is distinguished by its commitment to operational excellence and the delivery of high-impact business solutions for our clients. We believe that exceptional performance is the fundamental pillar of a superior customer experience. We therefore seek to bring on board committed, proactive, and service-oriented professionals who will serve as a strategic support the entire organization can count on.
Position SummaryAs a Collections Specialist, oversee and streamline our billing, collections, and financial data maintenance processes. In this role, you will ensure total compliance with internal controls while managing day-to-day transaction analysis, processing incoming credit card payments, and reconciling accounts for timely payment receipt. A successful candidate will maintain impeccable customer files and aging records, proactively investigate billing discrepancies, and partner with leadership to resolve past-due accounts.
Key ResponsibilitiesTransaction Processing & Account ReconciliationResponsibilities in this area include, but are not limited to:Payment Processing: Processing accounts receivable incoming credit card payments in compliance with financial policies and procedures.Account Balancing: Maintains and reconciles accounts to ensure accurate and timely receipt of payments.Collections & Aging ManagementResponsibilities in this area include, but are not limited to:Proactive Outreach: Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent account holders to request payment.Collaborative Escalation: Research into customer discrepancies and past-due amounts with the assistance of the Billing Manager and other staff.Discrepancy Resolution & ComplianceResponsibilities in this area include, but are not limited to:Audit & Control: Analyzes transactions to ensure compliance with internal controls and accounting policies.Issue Resolution: Investigates and resolves discrepancies in billings.Data Maintenance & Record KeepingResponsibilities in this area include, but are not limited to:Master File Updates: Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.Ledger Accuracy: Updates and maintains accurate financial records, including accounting and receivables.Aging Maintenance: Maintains records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.Discrepancy Resolution & ComplianceResponsibilities in this area include, but are not limited to:Metric Tracking: Generates reports to bring insight into collections, account ages, and other relevant metrics, and relays conclusions to management.
Required Skills & CompetenciesThe ideal candidate should demonstrate the following competencies:Neutral English Accent and excellent voice and written communication.2-5 years of relevant experience, services sector experience preferredSolid understanding of basic principles of the cash collections cycleStrong mathematical skills with proficiency in ExcelAbility to establish strong working relationships with key customer contactsExperience with QuickBooks, NetSuite and Salesforce a plusHighly organized with excellent time management skills.Comfortable working US hours and adapting to the US holiday calendar.Self-motivated, goal-driven, and able to work independently.
Preferred QualificationsExperience as Accounts Receivable or Billing for construction, industrial services, or logistics companies.Understanding of the construction project sales cycle and decision-making process.
A note to candidates: Many of the skills and knowledge required for this position can be developed through hands-on practice and experience gained in the course of performing the role. We encourage motivated professionals to apply, even if they do not meet 100% of the listed requirements.