Collections Specialist

Division/Location: Remote — LATAM (El Salvador, Guatemala, Nicaragua) Schedule: Pacific Time (PT) business hours Team: Accounting Reports to: Collections Supervisor Engagement Type: Independent Contractor Revised Date: 8/3/26 Position Summary:The Collections Specialist plays a critical role in managing high-value and complex accounts to ensure timely collections and maintain strong customer relationships. This position is responsible for overseeing the health of accounts receivable (AR), reducing Days Sales Outstanding (DSO), and reducing outstanding AR. The role requires close collaboration with the internal AR teams, as well as cross-functional coordination with sales, customer service, and finance departments.Key responsibilities include resolving payment disputes, collecting overdue invoices, processing payments, reconciling account discrepancies, and maintaining accurate customer records. High volume output of phone calls is required. About the Position:Essential duties and responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice:• Manages a portfolio of complex or high-value accounts, focusing on timely collection of outstanding debts and resolving payment issues.• Interacting with clients via phone and email to discuss overdue accounts, negotiate payment plans, and resolve disputes.• Investigating and resolving billing and payment discrepancies, collaborating with other departments (e.g., sales, AR and Customer Service) to ensure accurate and timely resolution.• Setting up payment plans, helping to resolve customer disputes, preparing accounts for outside collections, and any other efforts necessary to collect outstanding debts.• Adhering to company policies and legal requirements related to collections and customer interactions. Position Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Key Competencies and Abilities:• Flexible and reliable.• Ability to problem-solve and work with little direction.• Excellent time management, planning and forward-thinking skills.• Has a positive and professional attitude.• Excellent communication and listening skills.• Must be organized and detail oriented.Supervisory Responsibilities:• This position has no supervisory responsibilities.Education and/or Experience:• High School diploma, GED or equivalent.• Construction or security industry experience or working with sub-contractors is a plus.• Minimum 2+ years in the collections field.Certificates, Licenses, or Registrations:• N/AComputer Skills:• Proficient with MS Office Suite, particularly Word, Excel, Outlook.• Internet savvy to navigate both internal and external sites.• Familiar with Sedona, the in-house accounting software, is a plus.Nice to Have:• Valid US visa.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is 99% sedentary and it uses fingers, hands, arms when working with mouse, keyboard, monitors.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. As a remote position, the employee is expected to maintain a professional, quiet, and safe working environment at their workstation, with a stable internet connection.
The Company is an Equal Opportunity Employer, and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our employees — because great things happen when people feel safe bringing their authentic selves to work. All employment will be based on merit, competence, performance, and business needs.