Concierge - Retreat

Job Title: Retreat Concierge Location: Cartago, Costa RicaReports to: Retreat Leader
About the Role:We are seeking a proactive and service-oriented Retreat Concierge to join a dynamic team at a private retreat center located in the mountains of Cartago, Costa Rica. This role is ideal for someone with a strong background in hospitality, exceptional customer service skills, and the flexibility to work in a fast-paced and evolving environment.
Position Overview:The Retreat Concierge Member will play a key role in supporting the smooth operation of guest retreats, ensuring all visitors enjoy a seamless and memorable experience. The ideal candidate thrives in guest-facing roles, is resourceful when solving problems, and can adapt to varying schedules and operational needs.
Key Responsibilities:Provide a warm welcome to retreat guests and assist with check-in, orientation, and on-site needs.Support the day-to-day operations of retreats, including set-up, logistics coordination, and guest service.Assist with food handling and meal service, ensuring compliance with food safety standards.Coordinate transportation and logistics for guest arrivals, departures, and excursions.Proactively identify and resolve guest issues to ensure a high-quality experience.Maintain clear and professional communication with guests and internal teams in both English and Spanish.Utilize Google Drive, documents, and spreadsheets to maintain accurate records.Collaborate with all departments to ensure operational excellence.Perform other tasks related to retreat operations as required.
Required Qualifications:Valid B1 driver’s license.Clean criminal record.Previous experience in hospitality, customer service, or retreat support.Education in Hospitality, Tourism, or a related field (preferred).Food Handling Certification (preferred).Strong problem-solving skills and ability to respond quickly under pressure.Excellent communication skills in both English and Spanish.Ability to work independently as well as part of a team.Flexibility to work weekends, holidays, and varied shifts as needed.Proficiency with Google Drive, Microsoft Office Suite, and general IT tools.Positive attitude, proactive mindset, and passion for guest service.