Concierge Support Agent - Tier

About the role

Humankind Global Recruitment is partnered with a customer-focused client in Zonamerica – Montevideo, Uruguay. The client is looking for an Inbound Concierge Agent to support high-value customers across multiple channels. Reporting to the Customer Support Team Lead, the Concierge Support Agent delivers personalized support by calls, email, and live chat, with a focus on first contact resolution and a premium customer experience.

Responsibilities

• Provide customer support by calls, email, and live chat, identifying needs and resolving issues efficiently.
• Strive for first contact resolution through clear, accurate, and professional communication.
• Manage multiple customer interactions while maintaining productivity and service quality.
• Maintain product and service knowledge to assist with queries, troubleshooting, and upselling where appropriate.
• Ensure interactions provide a positive, high-value customer experience.
• Adhere to schedules, availability requirements, performance expectations, company policies, the Code of Conduct, and confidentiality standards.
• Support team tasks and contribute to additional duties as required.

Requirements

• At least 1 year of experience in a customer service or customer experience role.
• Advanced or professional-level English verbal and written communication skills.
• Ability to manage multiple interactions efficiently in a fast-paced environment.

Datos clave

• Permanent position in Montevideo, UY.
• Requires at least 1 year of customer service or customer experience experience.
• Advanced or professional-level English verbal and written communication skills are required.