Content Moderator

Job Title: L1 Search Evaluator/Content ModeratorLocation: Mexico City
Role Overview:L1 Search Evaluators/ Content Moderator are the frontline specialists responsible for assessing search quality and investigating user feedback to improve Client’s algorithms and search products.
Key Responsibilities:● Search Quality Assessment: Review and categorize "bad cases" to help search products and algorithms improve.● User Feedback Investigation: Analyze user search requirements through data and direct feedback.● Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.● Policy Application: Read and apply 20-page long policies to daily evaluation tasks.
Required Qualifications:● Experience: 1+ years of experience in conducting evaluations or data labeling.● Language: High English Proficiency (Reading, Writing, and Speaking).● Technical Skills: Proven ability to navigate, troubleshoot, and maximize the utility of internal platforms.● Cultural Knowledge: In-depth understanding of pop culture and Internet usage habits.● Commitment: Ability to work a 40-hour weekly schedule with a 1-hour turnaround SLA.
Preferred Qualifications:● Experience in search-related or Internet-related business.● Background in content moderation or user feedback operations.● Heavy social media user.