Core Solutions Architect IMS

We are hiring for Core Solutions Architect – IMS (Remote)
Location: Brazil, Mexico, Ecuador, ColombiaWork Hours: Must support North America business hours (Mon–Fri)Salary: 35/hr USD
Role OverviewWe are seeking an experienced Customer Technical Care Advocate (CTCA) to provide technical consultation, operational support, and issue escalation management for a telecom Mobile Core / IMS network environment. This role supports engineering and operations teams by ensuring network stability, troubleshooting complex issues, and assisting with network optimization and evolution initiatives
Key ResponsibilitiesProvide day-to-day Mobile Core network operations supportAct as a technical point of contact for engineering and operations teamsSupport IMS Core platforms and servicesPerform advanced troubleshooting, log analysis, and root cause analysisLead technical bridge calls during critical incidentsSupport network automation, observability, and security improvementsCollaborate with cross-functional teams to resolve complex network issues
Required SkillsStrong experience in Mobile Core / IMS technologiesKnowledge of LTE, VoLTE, VoWiFi, and 5G networksExperience with Telco Cloud (CNF/VNF environments)Familiarity with Linux/Unix troubleshootingUnderstanding of network protocols such as TCP/IP, DNS, Diameter, Radius, LDAPExperience with Kubernetes, Docker, Helm, Ansible, OpenStack, or cloud-native environmentsStrong communication and customer-facing skills
PreferredExperience with telecom vendor core network platformsExposure to network monitoring, automation, and containerized telecom solutions
Work EnvironmentFully remote roleMust support US business hoursFlexibility required during critical incidents or escalationsWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!