Part-Time Customer Care Representative in Newark, NJ

Join Ceva logist as a Customer Care Representative in Newark, New Jersey! This part-time position places you at the forefront of customer interactions, where your friendly and professional communication will enhance customer satisfaction and support our company’s outstanding reputation. Key Responsibilities Respond promptly to customer inquiries via phone, email, or chat with accurate information. Effectively resolve complaints and conflicts using strong problem-solving skills. Document customer interactions and feedback to support continuous improvement. Collaborate with team members to share best practices and develop innovative solutions. Maintain high customer satisfaction through active listening and responsiveness. Participate in training to improve product knowledge and customer service expertise. Assist with special projects aimed at enhancing customer experience and operational efficiency. Required and Preferred Qualifications Some college experience preferred. Excellent communication skills to clearly convey information and resolve issues. Strong problem-solving abilities focused on customer satisfaction. Experience working collaboratively in a team environment. Ability to handle conflicts patiently and professionally. Familiarity with customer service software is a plus. Previous customer service experience is beneficial. Thrive in a vibrant, supportive team environment where your contributions make a real difference. Ceva logist values collaboration and mutual support, offering you a rewarding part-time role in Newark, NJ.