Customer Experience Analyst

We are looking for a Customer Experience Analyst to analyze customer experience data, develop insightful Power BI dashboards, and provide data-driven recommendations that improve operational performance and customer satisfaction.
Key Responsibilities:Develop and maintain Power BI dashboards and reports.Analyze customer experience and operational performance data.Monitor and report on CX metrics (Contact Rate, FCR, AHT, CSAT, SLA).Identify trends and provide actionable business insights.Collaborate with cross-functional teams to improve customer experience.
Requirements:Bachelor's degree in Data Science, Computer Science, Statistics, or a related field.Experience with Power BI, SQL, and data visualization.Strong analytical and problem-solving skills.Experience working with large datasets.Advanced English proficiency.
Preferred Qualifications:Experience in Customer Experience, Contact Center, or Business Intelligence environments.Knowledge of DAX, data modeling, and dashboard development.Experience with Zendesk or similar customer support platforms is a plus.