Customer Relationship Management Architect

About the role

ALPHA BPO CORP helps businesses streamline operations through technology, automation, and high-quality support solutions. The company is looking for a hands-on CRM Architect to select, build, manage, and optimize CRM systems for multiple companies, each with its own business needs and operational processes.

You will oversee CRM design, implementation, and ongoing management across multiple companies. Working closely with leadership and teams within each business, you will understand their requirements and develop solutions that improve workflows, reporting, automation, and customer management. The role combines strategic thinking with hands-on technical execution, including recommending suitable platforms, managing multiple CRM environments, and balancing company-specific needs with opportunities to standardize processes.

Responsibilities

• Assess each company’s needs and recommend CRM platforms based on functionality, scalability, integration capabilities, and cost.
• Lead the design, configuration, and implementation of CRM systems for multiple companies.
• Translate business requirements into data structures, workflows, and automation.
• Customize modules, fields, layouts, validation rules, and user permissions.
• Build and maintain integrations with third-party applications and business systems.
• Improve lead management, sales pipelines, customer lifecycle processes, and operational workflows.
• Develop dashboards and reports tailored to each company’s goals and KPIs.
• Maintain appropriate data separation, access controls, and data quality across CRM environments.
• Manage ongoing administration, maintenance, troubleshooting, and system improvements.
• Train users and document configurations, processes, and best practices.
• Coordinate projects, priorities, and rollouts across multiple companies.
• Identify opportunities to standardize effective practices and reduce manual work through automation.

Requirements

The source listing begins a “Required Qualifications” section but does not provide its details.

How to apply

Apply directly on CazVid.

Datos clave

• The role oversees CRM design, implementation, and ongoing management across multiple companies.
• Responsibilities include CRM configuration, integrations, reporting, automation, and user training.
• The role coordinates projects, priorities, and rollouts across multiple companies.