Customer Service
Aviso de fuente externaen Donaldson
Customer Service at Donaldson: manage customer orders, delivery follow-up, demand forecasts, and service KPIs. Requires advanced English and ERP knowledge.
Salario
No especificado
Ubicación
Ciénega de Flores, México
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Service
Ciénega de Flores, México
Descripción del empleo
About the role
Donaldson seeks to provide exceptional customer service through timely follow-up on purchase orders, shipments, and invoicing while meeting service level commitments. The role collaborates with Planning, Production, Logistics, and Sales to support product availability and demand fulfillment.
Responsibilities
- Enter and manage customer orders in the ERP system, and monitor purchase orders from receipt through final delivery.
- Collect, analyze, and consolidate demand forecasts; monitor and analyze the On-Time Delivery (OTD) indicator.
- Manage escalations related to deliveries, product availability, and customer service.
- Follow up on shipments, deliveries, and invoicing processes.
- Participate in the Sales & Operations Planning (S&OP) process for demand, supply, production, and inventory planning.
- Monitor and analyze KPIs such as OTIF, Inventory Turns, Forecast Accuracy, Service Level, and Cost-to-Serve.
- Prepare executive reports and analyze data to support decision-making.
- Coordinate with Production, Purchasing, Logistics, and Sales to meet customer commitments.
- Identify and implement continuous improvement opportunities in customer service and supply chain processes.
Requirements
- Bachelor's degree in Industrial Engineering, Logistics Engineering, Supply Chain Engineering, Business Administration, or a related field.
- At least 3 years of experience in Customer Service, Supply Chain, Demand Planning, or Customer Service roles within a manufacturing environment.
- Intermediate Microsoft Excel skills, including formulas, pivot tables, and data analysis.
- Advanced English, with business and conversational proficiency.
- Knowledge of ERP systems such as SAP, Oracle, or equivalent; capacity planning; production constraint management; and the Sales & Operations Planning (S&OP) process.
- Preferred: Knowledge of Lean Manufacturing, Six Sigma, and continuous improvement methodologies; experience in automotive, electronics, or industrial...
Datos clave
- The role requires a bachelor's degree in a related field.
- At least 3 years of relevant experience in a manufacturing environment is required.
- Advanced English and intermediate Microsoft Excel skills are required.
- Knowledge of ERP systems and the S&OP process is required.
Salario estimado
Salario estimado para servicio al cliente en México: MXN 6.550 - 14.000 al mes, según 70 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
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Preguntas frecuentes
What does the role involve?
It involves managing customer orders and following up on purchase orders, shipments, deliveries, and invoicing. The role also supports demand planning and monitors service KPIs.
What qualifications are required?
A bachelor's degree in Industrial Engineering, Logistics Engineering, Supply Chain Engineering, Business Administration, or a related field is required. The listing also requires relevant experience, intermediate Excel skills, advanced English, and knowledge of ERP systems and S&OP.
What experience is preferred?
Knowledge of Lean Manufacturing, Six Sigma, and continuous improvement methodologies is preferred, along with experience in automotive, electronics, or industrial...
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para servicio al cliente en México es de MXN 6.550 - 14.000 al mes, según 70 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.