Customer Service & Data Entry Specialist

At Company, a thriving organization dedicated to delivering exceptional customer experiences, we are excited to invite passionate professionals to join our team as a Customer Service & Data Entry Specialist in Hornell, New York. This full-time, on-site role offers a unique opportunity to contribute directly to our operational excellence while advancing your career in a supportive and growth-oriented environment. With a competitive pay rate of $35 per hour and comprehensive benefits including health insurance, paid time off, and a retirement plan, this position is ideal for individuals seeking stability and professional development in the customer service and data management fields. Key Responsibilities Manage inbound customer inquiries via phone, email, and chat, delivering prompt and accurate responses to ensure high customer satisfaction and retention. Perform precise data entry tasks, maintaining up-to-date and error-free customer records in company databases to support operational integrity. Assist in resolving customer complaints and issues by applying strong problem-solving skills, aiming for positive and timely resolutions. Monitor and log all customer interactions systematically, ensuring complete and accessible communication histories for future reference. Collaborate closely with cross-functional teams to support project goals, sharing insights and expertise to enhance team performance. Engage in continuous improvement initiatives by recommending process enhancements that optimize customer service delivery and data accuracy. Utilize specialized software tools and customer management systems to streamline workflows and improve operational efficiency. What We're Looking For Required: Minimum of 2 years’ experience in customer service and data entry roles, demonstrating excellent multitasking and time management abilities. Proficiency with data entry software and customer relationship management (CRM) systems. Exceptional attention to detail, active listening skills, and empathetic communication to effectively address customer needs. Strong problem-solving capabilities and the ability to work collaboratively within a team environment. Preferred: Certifications in customer service or data management. Experience working in fast-paced, customer-focused industries. Familiarity with technical tools that enhance data accuracy and customer engagement. What We Offer Competitive hourly wage of $35 per hour with opportunities for overtime. Comprehensive health insurance including medical, dental, and vision coverage. Paid time off to support work-life balance and personal well-being. Retirement plan options to help you plan for your future. Professional development programs and career advancement opportunities within the company. Supportive on-site work environment fostering teamwork and continuous learning. Frequently Asked Questions Is this position remote or on-site? This role is on-site at our Hornell, New York location, enabling direct collaboration with your team. What are the typical working hours? The position is full-time, generally following a standard 40-hour workweek with potential for overtime as needed. Do I need prior experience with specific software? Yes, proficiency in data entry and customer management systems is required, but training on company-specific tools will be provided. Are there opportunities for career growth? Absolutely. We encourage internal advancement and provide resources for professional development. What is the application process? Candidates can apply directly through our website or job portals. Selected applicants will be contacted for interviews promptly. Is there a probation period? Yes, new hires typically undergo a standard probationary period to ensure mutual fit and performance alignment. For more information about customer service roles and salary benchmarks, visit the U.S. Bureau of Labor Statistics: Customer Service Representative Overview Ready to take the next step in your career?