Customer Service Operations Specialist

Customer Service Specialist
About the RoleWe are seeking a customer-focused professional to join our team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional service, resolving complex customer inquiries, collaborating with cross-functional teams, and driving continuous improvement initiatives to enhance the overall customer experience.Key ResponsibilitiesServe as the primary point of contact for complex customer inquiries, providing timely and effective solutions while guiding customers through systems, processes, and services.Partner with internal stakeholders including Key Account Management, Finance, Logistics, and Operations to investigate issues, identify root causes, and implement sustainable corrective actions.Manage and resolve billing disputes and account discrepancies, ensuring ERP data accuracy and clear customer communication.Monitor customer account performance through financial and operational reporting, identifying trends, risks, and opportunities for improvement.Maintain accurate customer records within CRM platforms, ensuring data integrity, timely follow-up, and compliance with service level expectations.Support customer engagement and service excellence initiatives by providing coaching, feedback, and best practice guidance to team members.Proactively manage high-priority service and order fulfillment issues, coordinating with internal teams to minimize disruption and maintain customer satisfaction.Contribute to process optimization and continuous improvement efforts by identifying efficiencies and implementing customer-centric solutions.What We're Looking ForStrong problem-solving and analytical skills.Excellent communication and relationship-building abilities.Customer-centric mindset with a passion for delivering exceptional customer experiences.Ability to work collaboratively across multiple functions and influence stakeholders.High level of accountability, adaptability, and ownership.Experience working with CRM and ERP systems.Continuous improvement and process optimization mindset.Strong teamwork and collaboration skills.Key CompetenciesCustomer Experience (CX)Customer SupportProblem SolvingRelationship BuildingData StorytellingContinuous Process ImprovementCommunication SkillsCollaboration & TeamworkAdaptabilityAccountabilityUnderstanding Customer NeedsCommercial Acumen