Customer Service Rep

About the role

Xylem is a global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Customer Service Representative is the primary point of contact for customers, handling inquiries and complaints and providing information about products and services. The role includes managing incoming calls, generating sales leads, identifying and assessing customer needs, maintaining customer records, processing orders, and resolving issues promptly and efficiently.

Responsibilities

• Provide excellent customer service and address customer inquiries and concerns.
• Build and maintain strong relationships with customers.
• Assist customers with product or service information.
• Process orders, returns, and exchanges.
• Document and update customer records.
• Collaborate with other departments to support customer satisfaction.
• Identify and escalate complex customer issues to appropriate teams.
• Conduct customer satisfaction surveys and report feedback to management.
• Stay updated on company policies, products, and services.
• Continuously improve customer service processes and procedures.
• Communicate with customers via phone, email, and chat; listen actively and provide clear, accurate information.
• Resolve conflicts and diffuse difficult situations.

Requirements

• Excellent communication skills, problem-solving abilities, and a customer-oriented approach.

Datos clave

• The role handles customer inquiries, complaints, and product and service information.
• Responsibilities include processing orders, returns, and exchanges.
• The role requires excellent communication and problem-solving skills.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.550 - 14.000 al mes, según 70 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.