Customer Service Representative

Look after guests of a major U.S. hotel group before, during, and after their stay.You'll be the first point of contact for guests calling about their reservation, before, during, or after their stayGuests call because something needs changing, confirming, or fixing; your job is to sort it out properly the first timeThe goal is simple: leave every guest feeling looked after, not just processedWhat You'll Do● Answer inbound calls from guests and resolve what they need on the first contact where possible● Amend, confirm, and cancel reservations accurately● Explain rates, policies, and what a booking includes, clearly● Own problems through to a resolution rather than passing them on● Record every interaction accurately● Stay current on hotel features, local attractions, and seasonal information so you can answer guest questions confidently● Address guest questions and concerns with empathy and a solutions-driven approach● Work within call quality standards and compliance guidelines● Participate in ongoing coaching and performance reviewsWhat You Need● Advanced English, verbal and written — you will be assessed on this● Secondary school completed● 1 year or more in customer service● Excellent verbal communication and active listening skills● Comfortable navigating multiple computer systems while holding a conversation● Flexibility to work evenings, weekends, and holidays as neededNice to Have● Some college or hospitality/travel education● Previous hospitality or contact center experience● Passion for hospitality and travelWhat We Offer● A growth/performance bonus tied to quality and productivity● Ongoing coaching and a clear path to grow within Dash BPOHow to Apply● Apply with your CV in English● Short online assessment● Spoken English conversation