Customer Service Representative

Prodapt is seeking an enthusiastic and customer-focused Entry-Level Customer Service Agent to join our team. This is an excellent opportunity for individuals who are looking to start or develop their career in customer service and work in an international environment.The ideal candidate will have strong English communication skills, a positive attitude, and a genuine interest in helping customers. Previous customer service or call center experience is a plus, but not required.Key Responsibilities🔹 Customer SupportAssist customers with general questions, requests, and basic issues.Provide clear, professional, and friendly support in English.Listen carefully to customers and understand their needs.Follow established processes and procedures to provide appropriate solutions.Escalate issues to the appropriate team when additional assistance is required.🔹 Case & Ticket ManagementCreate and update customer cases or support tickets accurately.Document customer interactions and actions taken.Follow established response times and service guidelines.🔹 Customer InteractionCommunicate confidently and professionally with customers in English.Demonstrate patience, empathy, and a positive attitude.Maintain a professional tone throughout every interaction.Ensure customers receive a consistent and positive support experience.🔹 Team CollaborationWork closely with team members and other support teams when needed.Share relevant information to help resolve customer requests.Follow team procedures and contribute to a collaborative work environment.🔹 Performance & QualityMeet established customer service and productivity targets.Maintain quality and accuracy when handling customer interactions.Be open to feedback, coaching, and continuous learning.
Qualifications & Experience0–1 year of experience in customer service, call center, retail, hospitality, or a similar customer-facing environment.Advanced English proficiency – strong spoken and written communication is required.Full availabilityExcellent communication and active listening skills.Customer-oriented and professional attitude.Ability to remain calm and patient when handling customer concerns.Basic computer skills and ability to learn new systems quickly.Willingness to learn and follow established processes.What We’re Looking ForWe are especially interested in candidates who:Can communicate fluently and confidently in English.Full availability is required for this position. Candidates must be available to work the assigned schedule and should not have schedule restrictions.Are comfortable speaking with customers throughout the day.Have a positive and service-oriented attitude.Learn quickly and are comfortable using different computer systems.Are reliable, adaptable, and willing to grow within the organization.No advanced technical background is required. Training will be provided.