Customer Service Representative

About the role

Prodapt is seeking an enthusiastic, customer-focused customer service agent to help customers in an international environment. This opportunity is for individuals looking to start or develop a career in customer service. Previous customer service or call center experience is a plus, but not required.

Responsibilities

• Assist customers with general questions, requests, and basic issues.
• Provide clear, professional, and friendly support in English; listen carefully and understand customer needs.
• Follow established processes and procedures to provide appropriate solutions, and escalate issues when additional assistance is required.
• Create and update customer cases or support tickets accurately. Document customer interactions and actions taken, following response times and service guidelines.
• Communicate professionally in English with patience, empathy, and a positive attitude, maintaining a professional tone and a consistent, positive support experience.
• Work with team members and other support teams when needed, share relevant information, and follow team procedures.
• Meet established customer service and productivity targets while maintaining quality and accuracy.
• Be open to feedback, coaching, and continuous learning.

Requirements

• 0–1 year of experience in customer service, call center, retail, hospitality, or a similar customer-facing environment.
• Advanced English proficiency, with strong spoken and written communication skills.
• A positive attitude and a genuine interest in helping customers.

Datos clave

• Advanced English proficiency with strong spoken and written communication is required.
• 0–1 year of customer-facing experience; previous customer service or call center experience is a plus, but not required.