Customer Service Specialist

We are seeking an organized, detail-oriented, and proactive Scheduler to join our team. In this role, you will serve as the primary point of contact for our clients and staff, managing the end-to-end scheduling and audit coordination process. The ideal candidate is a self-driven professional who excels at multitasking, problem-solving, and maintaining seamless operations with minimal supervision. If you thrive in a fast-paced environment where your communication and data entry skills can shine, we want to hear from you.
Responsibilities:Speak with customers over the phone in order to schedule, remind and follow up on appointmentsEmail customers or clients as first contact and ensure to provide all necessary information they require for audit process.Add, cancel or make changes to appointments in the per request.Inform on all audit process and questions, including the completion and filing of all necessary paperwork.Resolve appointment conflicts for staff and customers or clientsSchedule staff coverage in order to ensure the company's best operations standardsProduce and process schedules and reports as they are requested by administrative staff, customers, or clients.Provide excellent customer service to clients and ensure a smooth process.Enter all necessary information and updates onto company CRM.Complete daily contact goals by emailing and calling all necessary contacts.
Qualifications:High school diplomaGeneral math skills and experience working with dataComputer competency for data entry and the production of reports and schedulesExcellent communication skills in customer service and experience working as a company team memberAbility to fulfill the company's standards and values when performing scheduling tasksDisplay kindness and be open to providing scheduling accommodations to customers, clients, or staffHave an eye for detail and organizationAbility to perform more than one task at a time and solve problems quickly.Proactive personality.Self-driven ; requires very little management.