Customer Service Specialist

Company Description Xploy Solutions connects top professionals across Latin America with leading U.S. companies, enabling team members to work in their area of expertise while contributing to high-impact projects. The organization focuses on pairing high-performing talent with teams that value quality, commitment, and measurable results. By creating long-term, stable opportunities, Xploy Solutions supports professional growth and development. Team members benefit from an international work environment, exposure to diverse industries, and the chance to build a global career path.0
Role DescriptionThe Customer Service Specialist is a full-time, on-site role based in Santo Domingo. This position is responsible for handling inbound and outbound customer communications via phone, email, and chat, ensuring prompt and accurate responses to inquiries. The specialist will resolve issues, process requests, and document interactions in the appropriate systems while maintaining a professional, courteous tone. Daily activities include guiding customers through products and services, escalating complex cases when necessary, and following established procedures to support service levels and customer satisfaction. The role also involves collaborating with internal teams to share feedback, identify recurring issues, and contribute to continuous improvement of the customer experience.
QualificationsCandidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure positive interactions and long-term relationships.Candidates should possess excellent Phone Etiquette and clear communication skills for professional, efficient phone-based support.Prior experience in a call center or customer-facing role is preferred, with the ability to manage multiple tasks and follow structured workflows.Strong problem-solving abilities, attention to detail, and a customer-centric mindset are essential.Comfort with using CRM or ticketing systems and basic computer applications is beneficial.Ability to work on-site in Santo Domingo, collaborate with diverse teams, and adapt to changing priorities.Fluency in Spanish and working proficiency in English, both written and spoken, are highly beneficial.