Customer Success Analyst
Aviso de fuente externaen BMA Group Global
Customer Success Analyst at BMA Group Global: deliver customer-focused analytics, supply-chain insights, compliance, and global operational support.
Salario
No especificado
Ubicación
San Juan, Puerto Rico
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Success Analyst
San Juan, Puerto Rico
Descripción del empleo
About the role
BMA Group Global is a global leader in pharmaceutical distribution, supply-chain optimization, and data-driven healthcare transformation. Its Data Services & Solutions organization delivers secure, scalable, AI-powered analytics platforms to enhance supply-chain visibility, patient outcomes, and global health system efficiency.
The Customer Success Analyst ensures customers derive measurable, ongoing value from data analytics and AI-driven supply chain services. This role combines advanced analytics, domain expertise, and customer-facing problem solving in a global, follow-the-sun support model. The analyst ensures analytics outputs are actionable, accurate, and aligned with customer priorities, acts as the Voice of the Customer, and drives continuous improvement.
Responsibilities
- Serve as the primary analytics contact for pharmaceutical manufacturers, distributors, and providers.
- Analyze supply-chain KPIs, including Perfect Order, OTIF, and risk indicators.
- Translate business needs into analytical use cases and insights.
- Support onboarding, adoption, retention, and renewals; execute Customer Success Plans aligned to KPIs.
- Deliver high-touch, white-glove customer support and support NPS and CSAT programs, translating insights into improvements.
- Ensure compliance with HIPAA, FDA 21 CFR Part 11, DSCSA, GDPR, ISO 27001, and SOC 2 Type II.
- Apply secure access controls (RBAC/ABAC) and ensure data accuracy, reliability, and timeliness.
- Support audits and customer security reviews.
- Provide Tier 1–3 global support, manage incidents via ServiceNow or Jira, and conduct root-cause analysis.
How to apply
Apply directly on CazVid.
Datos clave
- The role supports pharmaceutical manufacturers, distributors, and providers.
- Responsibilities include analyzing supply-chain KPIs and translating business needs into analytical insights.
- The role provides Tier 1–3 global support and manages incidents via ServiceNow or Jira.
- Apply directly on CazVid.
Preguntas frecuentes
What does the Customer Success Analyst do?
The analyst helps customers gain ongoing value from data analytics and AI-driven supply chain services. Responsibilities include analyzing KPIs, translating business needs into insights, and supporting customer adoption and retention.
What compliance and data responsibilities are included?
The role ensures compliance with HIPAA, FDA 21 CFR Part 11, DSCSA, GDPR, ISO 27001, and SOC 2 Type II. It also applies secure access controls and supports audits and customer security reviews.
How can I apply?
Apply directly on CazVid.