Customer Success Associate- Monterrey

About the role

Globant is looking for a Customer Success Associate to support US-based business customers with post-sales service and compliance-related solutions. The role involves building trusted relationships, managing customer requests from start to finish, and collaborating with cross-functional teams to support an exceptional customer experience.

Schedule: Full-time, Monday–Friday, US Business Hours.

Responsibilities

• Deliver professional customer support to US-based clients via phone and email.
• Guide customers through post-sales inquiries and onboarding activities.
• Manage requests from initiation through resolution, with accuracy and timely follow-up.
• Build customer relationships, provide consultative support, and identify customer needs.
• Organize and prioritize customer cases using Salesforce and internal tools.
• Collaborate with internal teams to resolve customer issues.
• Develop expertise in products, services, and compliance-related processes.
• Support customer retention, renewals, and ongoing account engagement.

Requirements

• Bachelor's degree or equivalent professional experience.
• Advanced English proficiency, spoken and written.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Customer-first mindset and attention to detail.
• Strong problem-solving and analytical skills, ability to build lasting customer relationships, and time management and prioritization skills.

Nice to have: Experience in Customer Success, Customer Service, Account Management, or other B2B client-facing roles; experience supporting US customers; experience using Salesforce or other CRM platforms; or a background in Legal, Banking, Insurance, Retail, or Hospitality industries.

How to apply

Apply directly on CazVid.

Datos clave

• Full-time schedule, Monday–Friday, US Business Hours.
• The role supports US-based business customers with post-sales service and compliance-related solutions.
• Requires advanced English proficiency, spoken and written.
• A bachelor's degree or equivalent professional experience is required.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.