Customer Success Executive

Are you a strategic, consultative professional with an architecture background and a passion for building lasting client relationships? Do you thrive in fast-paced, remote environments where you get to be both a trusted advisor and a growth driver?We’re looking for a talented Account Manager to join our Customer Success team, owning the strategic and commercial relationship with a portfolio of U.S.-based architecture and AEC clients. You should be available to work U.S. business hours for this full-time opportunity. Apply today!BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.
What you will do:Manage the commercial and operational relationship with a portfolio of assigned client accounts.Lead Kick-Off meetings for new clients and new roles within existing accounts.Run periodic catch-up meetings with clients to review performance, analyze hours, and gather feedback.Prepare and lead Quarterly Business Reviews (QBRs) alongside leadership, including consolidated performance and financial reports.Identify and drive cross-selling and upselling opportunities, including new profiles, expanded services, and workload increases.Define monthly billable-hours forecasts and conduct ongoing account health reviews, monitoring workload deviations and defining corrective actions proactively.Create and manage candidate search tickets, collaborating closely with Recruiting through shortlist, interviews, and selection.Lead or co-lead the resolution of client and professional issues, mediating conflicts as needed.Maintain accurate, up-to-date records of all client interactions and account developments in HubSpot.
What you'll need to know:A bachelor’s degree in Architecture or a closely related AEC discipline, with hands-on project experience.Prior experience working for U.S.-based AEC companies (directly or through remote staffing/outsourcing firms), with solidunderstanding of U.S. construction phases (SD, DD, CD, CA), documentation standards, and the imperial system.Technical fluency in AEC tools and workflows (Revit, BIM, AutoCAD, construction documentation, rendering) sufficient to discuss projects credibly with clients and evaluate deliverables.Experience in account management or client relationship management, ideally within B2B services or staffing.Strong commercial acumen, with a track record of detecting and closing account expansion opportunities.An advanced English level, both written and spoken, with confidence leading executive-level conversations.Strong forecasting and basic financial analysis skills, along with CRM proficiency (HubSpot strongly preferred).High level of autonomy, organization, and process discipline, with the ability to manage multiple accounts simultaneously.
A great plus:Project management experience or a coordination role within an architecture firm.Prior client-facing or delivery experience at an AEC remote-staffing or outsourcing company.Experience running QBRs or executive business reviews.We’ve got the opportunity, you’ve got the talent.