Customer Success Lead (CSL) English Required

At Company, a leader in innovative healthcare solutions, we're expanding our team in Quito, Ecuador. We're looking for a dedicated Customer Success Lead who is passionate about driving client satisfaction and business growth. This full-time position offers remote work flexibility, allowing you to balance your professional and personal life effectively. Join us to advance your career in a dynamic environment that values bilingual communication and medical industry expertise.nnKey Responsibilities include leading the customer success team, developing engagement strategies, collaborating cross-functionally, analyzing feedback, training staff, managing escalations, reporting KPIs, and driving process improvements.nnQualifications require a Bachelor's degree, three years of experience, bilingual proficiency, and preferably medical terminology knowledge.nnBenefits include health insurance, paid time off, retirement plan, remote work, and professional development opportunities.