Customer Success Lead (CSL) - English Required in Quito, Ecuador
Published on CazVidat Company
Apply for Customer Success Lead in Quito, Ecuador. Bilingual English/Spanish required. Medical office experience preferred. Full-time, remote eligible.
Salary
$800 - $1,200 per month
Location
Ecuador
Employment type
Full time
Workplace
Remote
Customer Success Lead (CSL) - English Required in Quito, Ecuador
$800 - $1,200 per month
Job description
Company is seeking a dedicated Customer Success Lead (CSL) fluent in English and Spanish to join our team in Quito, Pichincha, Ecuador. This is a full-time, remote-eligible position focused on driving customer satisfaction and success within the medical services sector. Qualifications: Bachelor’s Degree or equivalent in Business Administration or related fields. Minimum three years of relevant experience; medical office experience preferred. Internships will not be considered. Knowledge of Medical Terminology is highly desirable. Bilingual proficiency in English and Spanish is required. Job Details: Location: Quito, Pichincha, Ecuador (Remote Eligible) Job Type: Full-Time Pay Type: Per Month Join our team to lead customer success initiatives that enhance client relationships and optimize service delivery. Apply today to be part of a dynamic company committed to excellence.
Frequently asked questions
Is this job fully remote or do I need to be in Quito?
This is a full-time position based in Quito, Ecuador, but it offers remote work flexibility so you can work from home.
What kind of experience do I need to apply?
You need at least three years of experience, a Bachelor's degree, and bilingual proficiency, preferably with knowledge of medical terminology.
What will my main responsibilities be as a Customer Success Lead?
You will lead the customer success team, develop engagement strategies, collaborate across departments, analyze client feedback, train staff, manage escalations, report KPIs, and improve processes.
How much does this role pay?
The salary range for this role is USD 1,200-1,800 per month.
Are there any benefits included with this job?
Yes, benefits include health insurance, paid time off, a retirement plan, remote work, and professional development opportunities.