Customer Success Manager
Aviso de fuente externaen Veevart
Customer Success Manager at Veevart, supporting cultural clients with onboarding, training, workflow optimization, and Salesforce-powered SaaS solutions.
Salario
No especificado
Ubicación
Cali, Colombia
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Success Manager
Cali, Colombia
Descripción del empleo
About the role
Veevart is a Salesforce-powered SaaS platform for museums, galleries, and cultural institutions. The platform supports operations from ticketing to fundraising. Veevart is looking for a tech-savvy Customer Success Manager to help cultural clients connect with their communities through technology.
Responsibilities
- Build long-term relationships with cultural clients and help align Veevart with their strategic goals.
- Lead onboarding, user training, and optimization sessions.
- Analyze client workflows, system health, and data structures, and recommend operational improvements.
- Partner with Product, Dev, and Support teams to share client feedback and inform new features.
- Deliver Executive Business Reviews (EBRs) highlighting client ROI and strategic milestones.
Requirements
- Experience in Customer Success, Client Management, or Consulting within a SaaS environment.
- Strong understanding of Salesforce CRM, including data models, workflows, and permissions.
- Advanced or fluent English (B2+ required) and excellent presentation skills.
- A proactive, analytical, customer-focused mindset and comfort in a fast-paced environment.
- Salesforce Certifications, familiarity with Basecamp, Asana, or Jira, and non-profit or cultural sector experience are nice to have.
Benefits
- Full-time permanent contract.
- Market-competitive base salary plus variable compensation.
- $100 USD quarterly allowance for books.
Datos clave
- Full-time permanent contract.
- The role is based in Cali, Colombia.
- Advanced or fluent English (B2+ required) and strong Salesforce CRM understanding are required.
Preguntas frecuentes
What does the Customer Success Manager do?
The role supports cultural clients through onboarding, training, workflow optimization, and Executive Business Reviews.
What experience and skills are required?
The source asks for experience in Customer Success, Client Management, or Consulting within a SaaS environment, strong Salesforce CRM understanding, and advanced or fluent English (B2+).
What additional experience is nice to have?
Salesforce Certifications, familiarity with Basecamp, Asana, or Jira, and non-profit or cultural sector experience are listed as nice to have.